Ordered online, collected in store. Collection process was OK, apart from the headlight bulbs which I were handed had tape holding the box together - I didn't think anything of this at the time, just assuming the box may have a damaged clip. Upon attempting to fit the bulbs a day or two later I noticed that the bulbs weren't properly sat in the box and BOTH (2-pack) bulbs had a broken filament and were of no use. Upon returning, I had to fill out a returns form for something that was faulty upon collection. Either they had been dropped and damaged, or someone else may have returned these and they had been re-sold without being properly checked.