Euro Car Parts Reviews - Read 170,940 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.18 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Euro Car Parts Pool Video Review Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

Top Retailer in the Reviews.io Customer Voice Awards, Summer 2020

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Euro Car Parts 5 star review on 2nd July 2020

Anonymous

Anonymous // 01/01/2019

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“It is very good”

Posted 8 minutes ago

“I ordered some goods in error. You were informed of this within a couple of hours. I have not received the order, nor have I received a refund. Please rectify.”

Posted 13 minutes ago

“Delivered to the wrong address.”

Posted 16 minutes ago

“Perfect same day delivery”

Posted 16 minutes ago

“Delivered earlier than expected really pleased”

Posted 23 minutes ago

“I’ve used Euro Car Parts many times and occasionally they get it wrong but generally they have what I want when I want it with good service. I had my last order delivered free of charge, one item was delivered a day early at a value of £1.79, the other three items arrived on time the next day, all from the same distribution point, didn’t cost me any more though.”

Posted 30 minutes ago

“Ordered a new set of wheel bolts for my mini. Not only did they have stock at the most competitive price, but the order was delivered earky within 48 hours.”

Posted 52 minutes ago

“Very quick service item as described works well”

Posted 54 minutes ago

“Ordering was easy and straightforward, delivery fast and efficient.”

Posted 1 hour ago

“Very poor. staff at the Mansfield branch don't seem to know how their ordering system works, excuses change daily, when I asked to cancel my order I was abruptly hung up on. after calling back I asked when I would see a refund in my account and I was told 3-4 days, after that period the goods came. Obviously they couldn't be bothered to cancel it and just let the process carry on.
Delivery was quoted as same day, it took a week. emailed a complaint to their HQ and have heard nothing.
WON'T USE AGAIN.”

Posted 2 hours ago

“Easy to use website, good price and speedy delivery. Will definitely use again when I need new wipers 😊”

Posted 3 hours ago

“Reasonable prices and fast service”

Posted 3 hours ago

“Unskilled staff, cand pick it up the correct part of any orders .”

Posted 4 hours ago

“I ordered an exhaust which was well packaged but it was quite badly scratched I requested a return but was just given a number the returns service needs to be improved.”

Posted 4 hours ago

“i was charged £57.94 for some oil and delivery, as the 50% discount had not been applied, i called and was assured by that i would be issued with a credit, with that correct invoice and credit note to rectify this error, but nothing has happened, I have not even received the full priced invoice, all blamd on Covid-19, not acceptable”

Posted 11 hours ago

“I've been using Euro car parts for some time now. I have used there online ordering service everytime, and never had a problem with it. So easy to browse and pick and purchase parts required, and had the parts delivered through the post in a quick and reasonable time, and cannot fault the packaging to protect the parts, they have never come damaged or had fluids that have leaked. I have sometimes had euro drivers deliver parts to my house who are always very pleasant. The money savings is unbelievable especially when the discount codes are available. So no issues from my end keep up the good service.”

Posted 12 hours ago

“Don’t have parts in stock you pay for. Then takes lots of chasing and over 2 months to get your money back on something they never even sent to you. Then they don’t refund you the postage. Terrible service don’t order online.”

Posted 12 hours ago

“Received item with box split open half way down, items missing from box, items that were there looked used, tried to contact customer services, received a ticket number but heard nothing after a week, item no longer in stock.”

Posted 12 hours ago

“Fast and efficient delivery, great value for money.”

Posted 13 hours ago

“Bought a replacement car battery ordered it late Sunday evening and arrived Monday lunchtime
Excellent”

Posted 13 hours ago

Euro Car Parts is rated 4.35 based on 170,940 reviews