Euro Car Parts Reviews

Name: Euro Car Parts
Address: Fulton Road, ,, Fulton Road, ,, Wembley
Rating: 4.29

4.3 Rating 277,729 Reviews

82 %

of reviewers recommend Euro Car Parts

4.3

Based on 277,729 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

Euro Car Parts 5 star review on 13th June 2026

1291

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service. Takes them 5 days to respond to customer queries when it says 10 hours on their website. Wasted delivery charge.”

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Posted 13 hours ago

“Despite stating my item was "in stock", it took them 8 days to tell me they couldn't source one. Will never use again, first and last time.”

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Posted 17 hours ago

“When I purchased the parts, I provided my vehicle registration number, and the invoice clearly shows my registration and vehicle make. Based on this information, I was supplied with brake pads that were stated to be suitable for my vehicle. However, when the parts were fitted, it became clear that the brake pads supplied were incorrect and do not fit my vehicle. As the incorrect parts were provided based on the vehicle information I supplied, I believe this was not an error on my part. I have been informed that the parts cannot be exchanged/refunded, but I would like this decision to be reviewed. The invoice shows that the parts were selected using my registration number and vehicle details, and I relied on Euro Car Parts’ recommendation when making the purchase.”

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Posted 22 hours ago

“Damaged and missing items on delivery, no follow up fro Euro Car Parts, I called no answer, I messaged no answer. Finally I wrote to the CEO who's team responded and arranged delivery of the missing items. Issues happen but a lack of response made everything way worse, hence one star.”

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Posted 1 day ago

“Never delivered the items”

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Posted 1 day ago

“It’s been 9 days since the battery was delivered with Acid fluid everywhere, I contacted main office which reassured me I could have a new one from a local supplier at Newport South Wales I’m still waiting, terrible communication”

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Posted 1 day ago

“Paid for same day delivery, but item was not received till I phoned up and complained the following day! Was assured I would received I would get a refund of delivery charge, but item was not never appeared in my bank account. Definitely wouldn't recommend!”

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Posted 1 day ago

“Wrong filter given, argued it was correct, mobile mechanic confirmed wrong filter. Wouldn't refund.”

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Posted 1 day ago

“Delivered to the wrong village 3 miles away Correct name of road but wrong location thankfully the young lady of said address brought the package to the correct village address on the package Drivers need to double check address location before delivering the said item next time I will go get from euro parts myself”

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Posted 1 day ago

“Ordered brand new roof rails online with store pickup, the box was sealed with no signs of resealling. Inside I found used roof rails, dirty with scratches on both end plasticks, tear and wear. The best part is the locking keys does not match the locks, four locks and four keys ALL different. Will never go to EuroCarparts again asit is quite expensive as for used items”

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Posted 1 day ago

“ordered a battery paid for next day delivery.Never showed phoned local depot never answered phoned again finally got thru to someone whom wasnt even at the local depot couldnt give a damn told me to phone tomorrow.Finally got thru person said he hdant got a clue what had happened to delivery so yeah great service NOT.will be going to ses in future at least they deliver on time”

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Posted 2 days ago

“Provided the wrong brake pads - caused massive inconvenience with garage and drive back to return”

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Posted 2 days ago

“Poor service from start to finish. Took my money but had to phone up 5 days later to find out where my order was, to be told the money hadn’t been allocated to a sale!!!! Then told it would be sent by DPD Saturday delivery to receive on Monday, but actually sent by Evri and received on the Tuesday. If I hadn’t phoned then this would never have come to light and my mechanic would not have been able to fit the part. For a first time recommended customer is has been a poor experience, and I will never use this company again. Not even had an apology from anyone either. Customer service on a par with every other company in the land: abysmal at best.”

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Posted 2 days ago

“Put in my Car registration no for brake pads went to pick them up they don’t fit my car will return them when I get the time”

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Posted 2 days ago

“I got a confirmation of the order, but when I went to collect it, the person told me Euro Car had cancelled it because they do not have the items. Euro Car still charged my card, and has only initiated a refund for part of the order.”

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Posted 2 days ago

“Only because I met a friend as on the way out of Euro Parts shop for a chat I looked at my water pump box & saw the seal had been broken then when I checked the water pump which was in a bag inside the box that too was ripped open then I noticed a O ring was missing I went straight back & asked for a sealed box & they exchanged it straight away which made me think if an unopened box was in stock why give a customer a box with a broken seal first? I dread to think of the consequences if I had returned to the store hours or days later saying it was missing an O ring I would have been believed?”

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Posted 2 days ago

“Ordered items 2 weeks ago and still no change to order status or signing delivery”

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Posted 3 days ago

“I ordered a bottle of Odor X, the order was recorded but I never received it; then a few days ago I receive an email of confirmation of "refund for my return". I can't have returned something I have not received in the first place? Thanks for nothing.”

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Posted 3 days ago

“Failed to supply item ordered and only noticed me the evening prior to delivery. Will never use again.”

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Posted 3 days ago

“Well I ordered a battery and paid express delivery I'm still waiting for the battery now over a week late.”

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Posted 3 days ago

Euro Car Parts is rated 4.3 based on 277,729 reviews