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Euro Car Parts Reviews

4.3 Rating 249,947 Reviews

86 %

of reviewers recommend Euro Car Parts

Company Reviews

Product Reviews

4.3

Based on 249,947 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Euro Car Parts Pool Video Review Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

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Euro Car Parts 5 star review on 25th April 2024

Euro Car Parts 5 star review on 24th April 2024

Euro Car Parts 5 star review on 22nd April 2024

Euro Car Parts 5 star review on 21st April 2024

Euro Car Parts 5 star review on 16th April 2024

Euro Car Parts 5 star review on 15th April 2024

Euro Car Parts 5 star review on 11th April 2024

974

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Partial order sent Then over a week for the other item to be sent after a 40min online chat that I left because it took over 10min to get a reply to each of my questions! 1 item refunded as it wasn’t in stock at the time, but it could of been in stock by the time I got my full order!”

Posted 12 hours ago

“Placed an order online. 8 days later the order was cancelled without any notice and stating that the item was not available from the supplier. Interestingly the item is still showing as available to order on the website.”

Posted 13 hours ago

“Ordered items online, said they were in stock, 4 days later still not received them, contacted Euro Car Parts, said there was only one in stock and I had ordered two, said I would have to wait for order to be completed. Finally cancelled order. If they had said that in first place I wouldn't have ordered from them. Ordered from another supplier, here next day. Extremely poor service from Euro Car Parts.”

Posted 13 hours ago

“Had to return part as not good quality and had to wait up to 2 weeks for my refund because I ordered online”

Posted 14 hours ago

“On the website and email confirmation I was told 15 minutes for collection. When I went to collect I was told that it was coming from hub and the next delivery was more than 2 hours later”

Posted 1 day ago

“Constantly given wrong parts. Very frustrating.”

Posted 1 day ago

“Terrible branch manger, poor communication between the store and OPS. NEVER SHOPPING WITH YOU AGAIN”

Posted 1 day ago

“Terrible guy at the desk. Hudson collection. Rude.”

Posted 1 day ago

“Strange! I'm not sure why you's are asking me for a review on the item a purchased when you's informed me after a period that you were unable to supply me with the product and cancelled my order 🤔”

Posted 2 days ago

“Awful wrong part at site after checking with company they had correct part. Will never use again.”

Posted 2 days ago

“I have ordered online a pair of brake discs which it shown that they were in stock, after nearly a week I went to my local Euro's to ask if they received my order there by mistake or something as I heard nothing ... to my surprise, the lady behind the desk checked and said that they were never shipped as they didn't had them in stock and in total, them discs were ordered by 23 people, bear in mind, none in stock even though their website said they were.... I went home disappointed as the lady from my local shop couldn't do anything really and told me to contact customer service... Once home, I did contact them and the advisor informed me that they didn't had any of them discs in stock and they ordered more and awaiting for the distributor to bring them back in stock so me and the other can get our parts... this was over a week ago now and still no news.... I'm one unhappy customer.... I had to get new discs of somewhere else because of all this... I just wish they would inform you and update you, not just left like that in the dark with no information, they happily take your money and then they leave you hanging... hopefully by Christmas I will get them discs 🙄🫤”

Posted 2 days ago

“Ordered online visited Treadaway site high Wycombe to collect the click and collect order and joined the mile long que for over 45mins while everyone out back shouting laughing and swearing will not be using this store again, I felt sorry for the one man serving and having to run around taking orders and running to get parts. Having to keep saying sorry, and when he asked for some help out front NO ONE came out. Very disappointed. If you visit this store take a flask and packed lunch you will need it!!!!!”

Posted 3 days ago

“Took my order, called them days later to ask why it hadn't been delivered, and they tell me they had cancelled it but didn't inform me.... and now they email me to ask for a review! Jokers.”

Posted 3 days ago

“Still waiting for my parts to arrive, ordered brake discs front and back for my MOT ,so no parts and having to pay for a second MOT,Not good enough.”

Posted 3 days ago

“Impatient and rude service”

Posted 3 days ago

“I haven't received my order yet”

Posted 4 days ago

“Awful service!!! - told me to collect next day, went to pick up order, to be told it’s not there, counter person said I should ring up next day, so I did and was told again the following day it was not there, the guy at the counter was told the stock was not there for me, but it was so had to go down to collect order a third time!!! - total lack of care and very unprofessional!!”

Posted 4 days ago

“Ordered break pads on line Was given wrong ones in store Had to get a lift back to swop them later in the day , then the store person told me to never use the on line app as it’s rubbish 🤷🏻‍♂️”

Posted 4 days ago

“Ordered everything online got confirmation went in the store the stuff were extremely slow took half an hour to be served then had to wait another 10 minutes for them to get the parts which should have already been there since I pre-ordered it so nearly 40 minutes just pick up parts that you've already paid for very very slow service”

Posted 5 days ago

“Poor customer care. Still waiting a refund”

Posted 5 days ago

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Euro Car Parts is rated 4.3 based on 249,947 reviews