Euro Car Parts Reviews

Name: Euro Car Parts
Address: Fulton Road, ,, Fulton Road, ,, Wembley
Rating: 4.29

4.3 Rating 262,321 Reviews

82 %

of reviewers recommend Euro Car Parts

4.3

Based on 262,321 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Euro Car Parts Pool Video Review Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

Euro Car Parts 5 star review on 14th May 2025

433

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reserved a couple of items online. Went to store to collect. Payment taken and then after 20min I’m told they don’t have it in stock. I was then presented a couple of options and when I agreed they said I now need to pay extra few pounds. Manager was useless in helping and instead I had a wasted 30min.”

Helpful Report

Posted 8 hours ago

“not a great experience, I ordered brake pads online, collected them and took them to my mechanic, unboxed them and found that they were used old pads… then i took them back to exchange them and had to wait in a queue for about 20 mins, so yeah not very impressed with my experience.”

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Posted 14 hours ago

“Collected item from store, long wait for service then wrong item given had to wait again to get the item I ordered. Then had emails to say I hadn't collected it so had to message customer service, not great service wasting my time yours.”

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Posted 17 hours ago

“Ordered part for next day delivery, never arrived. Chased via customer services who took days to reply. Local branch lost item and invoice, arrived on day 3. Poor... They used to be so good.”

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Posted 1 day ago

“Needed left and right gas struts ,your part list, said both sides , but only one in package. Gather the strut could be used on both sides but I thought this was misleading on your part list. Rang to query , staff was not helpful, matter of fact , so returned. Return went OK so that part good .”

Helpful Report

Posted 1 day ago

“Given the wrong part so had to go back to store. There was a difference in cost and sales person said it was okay but when I checked later I seem to have overpaid for the correct item.”

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Posted 1 day ago

“Bought brake disc online because of discount but despite using reg number, a range of choices were offered but it wasn't clear what the difference was between options other than brand or price. Turns out the one I ordered was the wrong one. No problem returning it but I could no longer get the online discount as I was now in shop and would have to wait up to 30 minutes for online order to come through. Ended up paying 25% more than I had originally thought for an ordering problem that wasn't of my making. Overall more thought on linking up online and store interface.”

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Posted 2 days ago

“Got home and they had given me the wrong parts for the second time”

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Posted 2 days ago

“Slow only 1 serving big que”

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Posted 3 days ago

“Friendly, pleasant and helpful staff but the hoses were cheap and nasty rubbish necessitating two refunds. Got what I wanted from B & Q.”

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Posted 3 days ago

“Dosnt work on bmw e46 m3”

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Posted 3 days ago

“I usually only use Euro Car Parts as a last resort when I desperately ned to get my hands on something and can't wait for an online order to be delivered. Recently I've had issue with my front anti-roll bar drop links due to changing my suspension. The links I needed were not standard to my car but ECP showed some stock availability on adjustable ones. The price was fair and it appeared from the website that I would be able to pick them up when they next opened. I attended the store and was told that they were not present and were on their way from another store, so I had to come back later for them. Previous occasions I've waited for ages to collect a click & collect order. You'd think they would have a shelf in the warehouse for click & collect and a check-in terminal for when you get there. Another frustrating occasion, I was collecting an order and there was only one server. Two people ahead of me in the queue, the first wanted to buy all the fluids and filters needed to service his Defender 110 himself but had no idea what he needed, the second guy had ordered the wrong brake pads for his Audi A1 because he couldn't tell if his car had 288mm of 256mm front discs. Neither are ECP's fault but a check-in terminal and a shelf with click & collect orders on them would've prevented me from listening to their tales on ineptitude and not only would I probably use ECP more I’d recommend them and rate them higher.”

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Posted 4 days ago

“I have yet to receive this order more than a week later”

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Posted 4 days ago

“Ordered days in advance, when you go to collect, it's not ready.”

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Posted 1 week ago

“Ordered following my reg, wrong parts arrived, fitment was poor. Went into store and they told me they were the right ones for the car despite me showing that they weren’t. Full refund issued though. Paid for next day delivery and ended up getting them longer than next day. Didn’t get my money back for that. Not first time this has happened with euro.”

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Posted 1 week ago

“Long queue slow staff on the desk totally unacceptable waited for 18 minutes at least to be served”

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Posted 1 week ago

“Unfortunately I paid for items that are out of stock. I ordered and paid on May 3 2025. I was not informed that the item was not available until I enquired on May 13 2025. Not impressed.”

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Posted 1 week ago

“Long wait times when you have already paid for goods and had a confirmation email to say ready to collect”

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Posted 1 week ago

“I have ordered brake shoes and brake disc but I have got only the brake shoes. One week now not yet delivered yet😇”

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Posted 1 week ago

“Received brake pads that had obviously been fitted and had contaminated brake material, fair play they swapped them over and got new ones delivered but they shouldn't allow second hand parts to leave the warehouse”

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Posted 1 week ago

Euro Car Parts is rated 4.3 based on 262,321 reviews