Euro Car Parts Reviews

Name: Euro Car Parts
Address: Fulton Road, ,, Fulton Road, ,, Wembley
Rating: 4.30

4.3 Rating 249,657 Reviews

86 %

of reviewers recommend Euro Car Parts

4.3

Based on 249,657 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Euro Car Parts Pool Video Review Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

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Euro Car Parts 5 star review on 16th April 2024

970

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts were wrong, no longer competitive with other suppliers”

Helpful Report

Posted 6 hours ago

“Go in wait forever part not available numerous times not good when time is money”

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Posted 9 hours ago

“This store is ALWAYS understaffed, 2 people serving, waited 30 minutes for a part, got home and something was missing from it! Infuriating. Won't use the collection service again”

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Posted 11 hours ago

“have still not got my order yet”

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Posted 11 hours ago

“Very slow service for a Sunday morning- staff particularly the young woman working bringing out parts who was miserable- surly and off hand and didn’t show any customer service skills and looked like she hated working for the company. Will shop elsewhere”

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Posted 1 day ago

“The battery for 2017 Toyota Auris was not suitable. None of the batteries listed fit the car. The staff member in Leeds was helpful trying to find a battery that would fit (though none did). Ultimately the website is wrong.”

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Posted 1 day ago

“My item was opened before I bought it.”

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Posted 2 days ago

“Had to chase up order as no delivery date put on confirmation email , tracking never changed from being processed so never knew when it was coming , until I opened my door and it was sat on door step , no knock or anything . Anyone could have taken that order from my door step .”

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Posted 3 days ago

“Purchased some items and didn’t need x2 items. Upon returning these items I was met with a rude member of staff who said I need my paper copy receipt even though I shown him my receipt on my email which stated it was a receipt? Eventually got the refund and asked to buy something else which was met with a huff. Won’t be returning to this branch.”

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Posted 3 days ago

“Terrible service said items in that weren't only got part of order went back 3 days later and had lost other parts of order not great won't be using again.”

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Posted 3 days ago

“Said 3-5 working days delivery and it came 8 working days later not happy Easy to find product you need”

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Posted 4 days ago

“Ordered new battery and paid for it online, came to collect only to find new battery was totally flat, I was told that was the only one Ibstock at the branch, I asked to change to a different battery and pay the difference if required but was told no you can't do that as I purchased online. The girl said she would order me another one and I could take the flat one and exchange when the new one was in. I had to explain to her that it's pointless putting a flat battery on a car in place of a flat battery, extra training required me thinks.”

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Posted 4 days ago

“Even when there are long ques there is only 1 person on the till despite there being lots of people in the office. The customer service is extremely poor bordering on rude. I will not use them again”

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Posted 4 days ago

“Ordered 4 Porsche brake wear sensors for a customers Boxster due in that day. Placed order online and sensors were delivered promptly. On the day of the job, I realised Euro Car Parts had sent me 3 fronts and 1 rears by mistake. Very hard work at times are ECP/CP4Less”

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Posted 5 days ago

“Well done Euro Car Parts you never fall to disappoint. Parts ordered online Thursday for collection the following day for an urgent job, only to be told when arriving that I should have been informed it would be Tuesday before they would be available. Tuesday arrives and no contact or confirmation of order. I had to contact the branch and yes they were on the shelf. Can't blame them but your online ordering and communication regarding orders needs improvement.”

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Posted 5 days ago

“Don’t like to be negative, however you have asked for a review when I am still awaiting for the item to be delivered.”

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Posted 5 days ago

“Parts were reasonable priced and quick to get. But I received a part that someone had clearly tried to fit before and broke then returned. I only realised this after I took the part home so which left me without enough parts to fix my car.”

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Posted 5 days ago

“Ordered 2 items. One was in stock, the other due the next day. Went to collect the items the next day and waited in a queue for half an hour and was then told that the item due in that day had not arrived due to the truck being in an accident, which is understandable, but if I’d been told as I went in I’d maybe have just come back for both items the next day. Also, one of the staff serving the people in front of me had a shocking manner and spoke to customers in an unacceptable way. He was ok when he served me but I would have said something to him if he’d behaved in the same way to me. Returned the next day and waited in the queue again for half an hour to then be told that the item had not come in. I was offered an alternative part which I accepted, so the agent collected it and amended the order paperwork, then told me ‘Actually, I think I saw the part you ordered down the back of the shelf’ then he went back and swapped the item back for the one I was originally supposed to get, which meant more paperwork changes. Products were good, but let down by customer service and queuing time.”

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Posted 6 days ago

“Great price and easy to find parts. Not a regular customer just a DIY person changing some wiper blades. When collecting I appreciate it was busy but no desperate collection point to collect web orders told to join the queue mate!!! Then it was all kicking off due to a busy car park and customers were spoken to like something off your shoe. Once served told to wait, and that only took a few minutes. Product and service and price ok but surely you should have a separate collection point for pre orders. Any way will use again but it could have been so much better”

Helpful Report

Posted 6 days ago

“Ordered brake parts Monday. At check out offered next day express delivery, which rather than collect, I accepted. Nothing, arrived Tuesday. Wednesday I was advised there was a delay, so no delivery Wednesday, nothing arrived Thursday, and went round in circles trying to talk with various "bots" its now Friday afternoon and still no update. Appalling service,impossible to talk to anyone won't be using delivery again.”

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Posted 6 days ago

Euro Car Parts is rated 4.3 based on 249,657 reviews