Euro Car Parts Reviews

Name: Euro Car Parts
Address: Fulton Road, ,, Fulton Road, ,, Wembley
Rating: 4.29

4.3 Rating 264,161 Reviews

82 %

of reviewers recommend Euro Car Parts

4.3

Based on 264,161 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Euro Car Parts Pool Video Review Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

Euro Car Parts 5 star review on 27th June 2025

1175

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite entering my registration number I was given the wrong brake pads so when I went to exchange them I was informed the guy who does return's is not in today? You have to buy the correct brake pads again and return the wrong pads tomorrow for a refund(no thanks wasted journey no 2). The following day was Bank holiday Monday so didn't risk another wasted journey, finally got to return the wrong pads and get the correct pads on the third visit. Not very good service really is it?”

Helpful Report

Posted 1 month ago

“Parts returned damaged.”

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Posted 1 month ago

“I had two issues, 1. I added the products in cart and supposed to be order but there was one product were missing on it for collection so, I wait for that and next day when I order they removed my discount of 15£ more than 120£ purchase. Was disappointing 2. In the spark plug they suppose to be mention about the quantity as well so we can recognize who much we have to order … Thanks.”

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Posted 1 month ago

“I don’t find staff very friendly and helpful”

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Posted 1 month ago

“The lady serving was uninterested and certainly did not want to be at work, not ideal when you are customer facing. This branch needs urgent attention!”

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Posted 1 month ago

“I'm still waiting for my part to be delivered. It's 3 days late and I haven't heard anything from euro car parts”

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Posted 1 month ago

“Ordered on the 20th May with next day delivery. Part not delivered until 31st May.”

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Posted 1 month ago

“When I ordered a battery from your company with next day pickup. I then received an email saying that it would be ready to collect the next day from 8.15am. When I went to collect from the Boston branch, they said it would not be there until the next day. To be honest they were not very apologetic about this. I can’t really understand why the email was sent and I would have gone elsewhere if I had known that I could not get the battery the next day. Will remember this for next time.”

Helpful Report

Posted 1 month ago

“Air filter fit as it should but when it came to the fuel filter it wasn't locking into place had to put old filter back on with odd seal as neither would make a bond gutted as I stink of diesel and wasted good fuel in the process”

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Posted 1 month ago

“Very slow service for just collecting items. Plenty of staff around. Person behind front counter polite kept on apologising for wait. Brought service parts. Fitted next day found oil filter wrong item, had to fit old one.”

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Posted 1 month ago

“Auto generated order email received had a different postcode than the actual and was struggling to locate. Still unable to find the road to the location, difficult to navigate to the place”

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Posted 1 month ago

“The new system where you cannot contact the local branch at all is not fit for purpose at all. I had item I had not collected, you kept sending me emails to remind me, and if I needed longer contact store direct, which I cannot do. It took me ages to find out that if I did not collect in time you would refund me, that said I am still waiting to actually get a reply from you. Go back to local branch contact least then you could communicate with local people and then also communicate with them when you collected.”

Helpful Report

Posted 1 month ago

“Have used Eurocarparts for years, but this recent purchase was a disaster. Radiator popped the day before I'd booked to go away up north for the week. Entered my reg online and ordered recommended Radiator. Stripped the car down, ready for install the next morning. Picked it up, got it home, only to find the website had recommended a radiator for the wrong model, with no info stating such on the description. The correct radiator wouldn't come until the next day. Next day rad comes, but had to pay full price as staff didn't know how to apply the save15 discount that I'd redeemed on the first purchase. All in all, this cost me two days of my family trip away, a nights hotel stay that I couldn't cancel at such short notice and an extra £15 more than it should have cost me for the part itself. Also, the promotional coupons that you get after an online purchase are trash. Been emailing one of those about a supposed £20 credit I should have got. Hasn't materialised at all.”

Helpful Report

Posted 1 month ago

“I ordered rear brake disks for a toyota prius online told available personal pickup from your bailleston glasgow depot. Got there parts not in stock. could give me better qualiity other brand parts which would fit, so I took them. They were front discs for a bmw with air vents and not near the correct part,had to drive back and get my refund. Correct parts obtained and delivered from Parrtco. I have been telling all my car club pals how useless you are, a shame because in the past have had good parts and service at a good price.”

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Posted 1 month ago

“Easy ordering on line, but the part they gave me was the wrong part,when I returned it they try saying it was my fault even when it was on their website for my car”

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Posted 1 month ago

“Took ages to be served, although it seemed pretty quiet. The part I had ordered and was told was in stock couldn't be found. Was told I'd have a refund but refund never came. I will not be using them again.”

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Posted 1 month ago

“The guy serving was not interested in helping m”

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Posted 1 month ago

“Customer service was terrible. No smile, no thank you or anything. Blunt and monotone. Awful!”

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Posted 1 month ago

“Wasn’t the best, ordered the oil I needed that showed in stock online, came to collect and was told they didn’t have it and would be in the next day at 10/10.30… so arrived the next day and was told they don’t have the oil in stock again… so had to be refunded and had to buy the more expensive one”

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Posted 1 month ago

“Never any staff on the counter ....the rest sit out back looking totally disinterested Laughing at the ever growing line of paying customers”

Helpful Report

Posted 1 month ago

Euro Car Parts is rated 4.3 based on 264,161 reviews