The new system where you cannot contact the local branch at all is not fit for purpose at all. I had item I had not collected, you kept sending me emails to remind me, and if I needed longer contact store direct, which I cannot do. It took me ages to find out that if I did not collect in time you would refund me, that said I am still waiting to actually get a reply from you. Go back to local branch contact least then you could communicate with local people and then also communicate with them when you collected.
1 month ago
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