Euro Car Parts Reviews

Name: Euro Car Parts
Address: Fulton Road, ,, Fulton Road, ,, Wembley
Rating: 4.29

4.3 Rating 262,323 Reviews

82 %

of reviewers recommend Euro Car Parts

4.3

Based on 262,323 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Euro Car Parts Pool Video Review Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

Euro Car Parts 5 star review on 14th May 2025

433

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part i ordered showed 3 in stock, but when I collected all were missing, had to return again the next day. The customer next to me was on his 4th visit trying to get the right part for his car.there seems to be a real lack of leadership in this new hythe branch, manager seems to be not there.”

Helpful Report

Posted 2 weeks ago

“Supplied the wrong part even given an order with the part number. I sent my young son with the removed part for the guy to check before he left, he said “ yes! That’s the one”. It quite clearly wasn’t and it was quite clearly the wrong part for both yours and my part numbers! I wouldn’t complain but it happens so much at the Telford store where they supply the incorrect parts. It’s time consuming and costly to keep returning to get the correct part. I’m close to never using ECP again unless in an emergency. It’s not worth the hassle.”

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Posted 3 weeks ago

“I bought 2 coil springs and they gave me one nornal one but one used and still the thickness was diferent.”

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Posted 3 weeks ago

“The products I received were fine, However the customer experience was very poor,”

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Posted 3 weeks ago

“Online check for part compatibility against registration not fit for purpose. Had to go to store to swap for correct parts. What is the point of having this service if it doesn’t work properly. Luckily I wasn’t too far from a store to swap.”

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Posted 3 weeks ago

“Ordered wiper blades online. They both turned out to be significantly shorter than the existing ones, despite being labeled as 'compatible'. The online database should present all relevant information. I now realise that 'compatible' is meant to indicate that the wiper will fit the wiper arm. So will many other wipers, so why were they not lsted?”

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Posted 3 weeks ago

“I am or rather was a regular customer but recently the prices have gone up so much I am having to go elsewhere.”

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Posted 3 weeks ago

“Brought something just some hex bolts for £28 later found the same thing was only £8 on ebay all I'm saying is look else where before buying from here as they up charge you a ton.”

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Posted 3 weeks ago

“on opening the package, it was obvious the parts had been used previously and not checked on return, they were covered in oil/grease. We took these back and asked for a replacement, we were advised there were none in stock at our local shop, but there was stock at two other shops approx 15 miles away. No effort or offer was made by the staff to go and collect the parts for us especially considering the problem was of their making To ensure the vehicle was available for use that day we had to make the journey ourselves to collect the correct parts, this incurred additional costs and time. Not the best customer service 😒”

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Posted 3 weeks ago

“Need more stuff to attend the customer's.. I ordered some stuff online and a few days later went to pick it up and waited around 40 minutes because only one person serving the customers not very good experience 😔”

Helpful Report

Posted 3 weeks ago

“Bought the item, but someone was over eager by a day and cancelled my order and gave a refund. Fortunately the item was still there so I had to pay for it again while I wait for the refund. Whats the point in giving pick up dates and then cancelling before the date is reached?”

Helpful Report

Posted 3 weeks ago

“Everything good. Except when doing an oil change you need a sump plug seal which they don't sell. Only the plug and seal for £20+. My local car spare shop gave me one FOC. SO GUESS WHERE ILL BE GETTING MY PARTS FROM IN FUTURE. I went to collect my bits on the Friday as confirmed by them only to be told one item was missing. They could have informed before making a journey to collect”

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Posted 3 weeks ago

“Came to St Leonards Branch as 10L AdBlue adverticsed £12.99. Staff member said I dont think so ... fiddled about on a computer and said that will be £18.99. Went home and ordered for £12.99. Went back and collected and asked why another member of staff had tried to charge me £6.00 more for the same product and he checked the same computer and said sorry I can't make it any more I don't know what that's all about?”

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Posted 3 weeks ago

“I ordered two parts. I got an email to say they were ready to pick up. I drove about 4 miles through Cardiff to get them and was told that only one part was there. The lady just said that shouldn’t have happened. Not much good to me. I suggested that the part was delivered to me but she said she couldn’t do that. I cancelled the part and bought it somewhere else. When a mistake like this is made it should be rectified.”

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Posted 4 weeks ago

“Used to be cheap now there quite expensive only really use when other places don't have in stock”

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Posted 4 weeks ago

“had to wait forever to be served even though there were people wondering around, customer service is not the priority here. Add to that, click and collect order for 2 items and they could not provide one of them, offering an alternative at double the price. Absolutely disappointed.”

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Posted 4 weeks ago

“Good price but wait time of 50 minutes at the branch just to collect an order that I’ve already paid for online is ridiculous.”

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Posted 4 weeks ago

“As usual a slow moving queue. Only one person manning the counter The rest in the next room having a fun chat.”

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Posted 1 month ago

“Only 1 poor lad behind the counter on a busy Saturday leading to long wait for service”

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Posted 1 month ago

“Cleaning products covered in oil.”

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Posted 1 month ago

Euro Car Parts is rated 4.3 based on 262,323 reviews