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Euro Car Parts Reviews

4.3 Rating 250,059 Reviews

82 %

of reviewers recommend Euro Car Parts

Company Reviews

Product Reviews

4.3

Based on 250,059 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Euro Car Parts Pool Video Review Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

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Euro Car Parts 5 star review on 28th April 2024

Euro Car Parts 5 star review on 27th April 2024

Euro Car Parts 5 star review on 26th April 2024

Euro Car Parts 5 star review on 25th April 2024

Euro Car Parts 5 star review on 24th April 2024

Euro Car Parts 5 star review on 23rd April 2024

Euro Car Parts 5 star review on 23rd April 2024

983

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item (battery) finally arrived six days after my order. I paid for ‘next day’ delivery and was advised the item was out for delivery on the expected day. It was not delivered, disappeared from tracking and arrived five days later? No update, no apology, not good enough!”

Posted 3 weeks ago

“The mini rear brake shoes cam ei a box that had been opened previously with the hologram seal broken.”

Posted 3 weeks ago

“Poor packageing meant that the products were verty battered when they arrived, not a lot of care taken sorry!”

Posted 3 weeks ago

“Ordering the part was easy enough, but the Customer Service on collection was appalling. I ordered a car battery on click and collect and on going to leave found I was barely able to pick it up to carry it, was so heavy. The male staff member behind the desk advised laughing that he was glad someone else in the warehouse had picked it and he didn't have to as they weigh a ton and his chest was bad. Then offered to hold the door for me on way out. I reach my car and I was struggling so much with it I couldn't even bend to put it down, could hold it with one hand to get my car keys or open my car door. The car park was empty and dark (as the clocks had not yet gone forward at this point) and I was just stood there in the rain and luckily another customer drove in in his van. I had to approach this man and ask him for help and he very kindly took the battery off me and put it in the car for me once I'd been able to open the boot.”

Posted 3 weeks ago

“Only one person on the counter and take so long to serve there’s a long wait even when it’s click and collect. The longer the queue the longer the wait. It’s always the same. I only use you as a last resort.”

Posted 3 weeks ago

“Used to be great prices but now there is hardly any savings codes, things are quite a bit more expensive so a lot of products are not worth buying from euro anymore.”

Posted 3 weeks ago

“While the part was fine the 45 minute wait was not. The woman in the back office didn’t want to help the guy with the queue as she was finishing in 20 minutes. The one guy serving was dealing with a customer buying several batteries that were not pre ordered. You have some great staff but they are often put upon and let down by lazy colleagues.”

Posted 3 weeks ago

“Ordered rear coil springs, yet I received front coil springs. Now I have to take time out of my day to return and get a refund, before ordering the correct part from somewhere else and getting it delivered. Just an unnecessary hassle.”

Posted 3 weeks ago

“Ordering the part I needed was easy and no issue collecting. The only reason I am giving a low review is because the girl on front of house was very unprofessional and doesn’t present a good impression for the business. Her nails were so long she can barely use a keyboard, her attitude and face gave off the impression that you were a major inconvenience and that she didn’t want to be there. At one point she even swore out loud when she inputted something incorrectly on the computer. I was also left waiting ages for the part I needed whilst I could see staff standing around chatting in the back. This was at about 16:45. Bang on 17:00 a bunch of them walked out and left but they had just wasted quite some time chatting and left me waiting with the girl with the bad attitude in reception. I would recommend Europarts to a friend but would suggest using the other Norwich site not the Hall Rd one.”

Posted 3 weeks ago

“Still waiting for a refund after they have the wrong glow plug for my car, it’s been over a week since I returned them now”

Posted 3 weeks ago

“Ordered online, collected in store. Collection process was OK, apart from the headlight bulbs which I were handed had tape holding the box together - I didn't think anything of this at the time, just assuming the box may have a damaged clip. Upon attempting to fit the bulbs a day or two later I noticed that the bulbs weren't properly sat in the box and BOTH (2-pack) bulbs had a broken filament and were of no use. Upon returning, I had to fill out a returns form for something that was faulty upon collection. Either they had been dropped and damaged, or someone else may have returned these and they had been re-sold without being properly checked.”

Posted 3 weeks ago

“Got given the wrong size parts from what I ordered. Didn't realise til I went to put them on my van. Cost me a long journey across town and back because someone else canny read. I trusted they'd be right when I collected them or I would've double checked.”

Posted 3 weeks ago

“I needed power steering fluid I ordered online to be picked up, I thought it would be quicker. Well 25 minutes waiting in a queue while 1 guy disappeared and the other was having a conversation about everything but the part,left me and the 2 customers in front of me less than impressed.”

Posted 4 weeks ago

“Mould of the oil pan is very thin in places , lacks quality.”

Posted 4 weeks ago

“I have been buying car parts from Euro Car Parts for quite some time and always found them competitive with good quality. Recently I bought parts online and when I made the payment the website froze/crashed. I received the email saying that the payment didn’t go through and I checked the bank account to find out the money has been taken out. I didn’t receive the money back but received the items I tried to purchase instead. Quite surprised.”

Posted 1 month ago

“The system for ordering parts is great. But when it comes to collection, it’s a complete disaster. The queues and waiting time need to addressed. You have a big number of employees on the premises, but no consideration for the customers waiting.”

Posted 1 month ago

“Unprofessional, the most expensive, 50% chances to give wrong parts”

Posted 1 month ago

“Euro car parts used to give branches discretion regarding pricing. Their online price was always silly and the branch price was usually a lot more reasonable. Now it's just the one silly price.”

Posted 1 month ago

“Received bulbs with no label or box. Very disappointing with lack of packaging”

Posted 1 month ago

“Ordered and paid for an item to collect, travelled from outside Aberdeen to collect to then be told they don’t have it”

Posted 1 month ago

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Euro Car Parts is rated 4.3 based on 250,059 reviews