Euro Car Parts Reviews

Name: Euro Car Parts
Address: Fulton Road, ,, Fulton Road, ,, Wembley
Rating: 4.29

4.3 Rating 262,452 Reviews

82 %

of reviewers recommend Euro Car Parts

4.3

Based on 262,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Euro Car Parts Pool Video Review Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

Euro Car Parts 5 star review on 20th May 2025

1169

Anonymous

Anonymous // 01/01/2019

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“The only problem was finding the place it really is tucked away”

Helpful Report

Posted 1 day ago

“I arrived one hour after I placed my order to find that my order wasn't picked, so I had to wait for a further 15 min.”

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Posted 1 day ago

“No issues with the parts I bought, but the staff at the reading store on the Basingstoke road were pretty uninterested in serving customers and was happy sipping his can of monster energy.”

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Posted 1 day ago

“Friendly staff. They carried the new battery out to my car for - a big help. Many thanks.”

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Posted 1 day ago

“Never any staff on the counter ....the rest sit out back looking totally disinterested Laughing at the ever growing line of paying customers”

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Posted 1 day ago

“Ordered a car battery after my present one had failed. Delivered that day and I was able to fit straight away. Excellent service all around.”

Helpful Report

Posted 1 day ago

“Kettering Branch , very poor. Difficult to get a parking space.. Often cars blocked in by Euro Car parts vans. You buy by "click and collect", which is a con. It will not really save you time. Only ever 1 x person serving.. Admitted by the server.. Several PC terminals, just one guy.. Plenty of desk, but just one guy. So there is no clicking and collecting. Screwfix and every other honest company have a desk for just collections. They also have 3 -4 persons available to get your goods. Usually you have to wait for on average 10 minutes, whilst people ahead of you in the queue, have not ordered online, they want to go through products and options with the server and then pay by cash or card.. This is a totally misleading and unfair system, where those that have taken the time to be organised and have paid in advance, have to wait behind those that could not be bothered. So Euro Car Parts gets your money into their bank in advance and you have to wait to get your item, because they are too tight to pay to have at least 2 x servers working.. At this branch there is a back office with several people, who are always audible and mucking around. At least it does not sound like they are really hard at work. So the question is, faced with that poor customer service and experience every time, why should anyone hand over their money in advance? Perhaps we should all pay and order in shop, thus slowing down everything and effecting Euro Car Parts profits, until they take the most basic action, to have more than one person running the shop front. In the past I have visited several other branches that were smaller and they had two persons out front dealing with customers. When I spoke to the one guy serving, he said it was not because someone was sick, just that is the way they run it there. I have to now consider looking at other retailers, because the service level is so low. The sad thing is that the rise of Euro Car Parts is that it put many small motor factors out of business. You know, the guys that used to know what parts were required without having to take vehicle registration etc.. Sad times.. Only prices are good and those also have been steadily increasing and fewer discount codes now.”

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Posted 1 day ago

“Always have what i need and opening times are good helpfull staff if they don't do it it generally has to be an OEM part.”

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Posted 1 day ago

“Parts as described and competitively priced. But will not be paying almost £6 for next day delivery again. Ordered on a Thursday, arrived the following Tuesday! Customer Service did do a good job chasing up order after Evri tried saying that they delivered on Saturday”

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Posted 1 day ago

“Ordered Holts Brake Cleaner that was on offer. Click and collect order was easy and collected from local branch.”

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Posted 1 day ago

“I ordered 4 items. 1 was fine. 2 half of these were picked incorrectly. 3 was for different engine size ! 4 was for different engine size. Counter guy in stevenage helpful.”

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Posted 1 day ago

“The service was timely and impressive”

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Posted 1 day ago

“Great shop very nice service my order was completed very quickly for which I am very grateful”

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Posted 1 day ago

“I’m happy”

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Posted 1 day ago

“Excellent prices very easy to deal with all round & friendly.”

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Posted 1 day ago

“Not a good service i paid for next day delivery but it took 2 days to come why pay £5.99 ? And when you try and complain on there app well thats a different story need to be a lawyer to manage it”

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Posted 1 day ago

“Excellent service as always”

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Posted 1 day ago

“Great store had what I needed no fuss at all”

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Posted 2 days ago

“My experience was very bad reason why I made a order on delivery was so I don't have to go to the store imagine this I order 4 disks and 4 pads for my car when I opened my car took of the wheel took of the callipers and disk Disk which was sent to me was wrong disk. I even called them and said can u pls makesure u send me correct delivery then I had to take all the disk and pads to the store so I can get the correct ones online what I paid was hundred 150 that was the price was shown to me when I put my reg the guys in the store said to me u have to pay extra 62 pounds I told the guy this is the price was shown to me on website in the end I had to pay extra 62 pounds and I had to waste all that time euro car parts been waste of time bad service wrong pricing bad bad costumer service I will bot advise any buddy to go there specially don't trust them online”

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Posted 2 days ago

“All fit, great fast Delivery.”

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Posted 2 days ago

Euro Car Parts is rated 4.3 based on 262,452 reviews