Ordering the part I needed was easy and no issue collecting. The only reason I am giving a low review is because the girl on front of house was very unprofessional and doesn’t present a good impression for the business. Her nails were so long she can barely use a keyboard, her attitude and face gave off the impression that you were a major inconvenience and that she didn’t want to be there. At one point she even swore out loud when she inputted something incorrectly on the computer. I was also left waiting ages for the part I needed whilst I could see staff standing around chatting in the back. This was at about 16:45. Bang on 17:00 a bunch of them walked out and left but they had just wasted quite some time chatting and left me waiting with the girl with the bad attitude in reception. I would recommend Europarts to a friend but would suggest using the other Norwich site not the Hall Rd one.