Ordering the part was easy enough, but the Customer Service on collection was appalling. I ordered a car battery on click and collect and on going to leave found I was barely able to pick it up to carry it, was so heavy. The male staff member behind the desk advised laughing that he was glad someone else in the warehouse had picked it and he didn't have to as they weigh a ton and his chest was bad. Then offered to hold the door for me on way out. I reach my car and I was struggling so much with it I couldn't even bend to put it down, could hold it with one hand to get my car keys or open my car door. The car park was empty and dark (as the clocks had not yet gone forward at this point) and I was just stood there in the rain and luckily another customer drove in in his van. I had to approach this man and ask him for help and he very kindly took the battery off me and put it in the car for me once I'd been able to open the boot.