The staff that are there are very good! However there simply isn’t enough of them, very short staffed with only one on the counter. The shop was full and had wait outside in the rain. The whole operation seems to run on a shoe string. Why there isn’t an express lane for those who are collecting only i don’t know. One customer can take up a serving staff member for upto 10 minutes trying to get the bits they want. Those of us who have ordered have to wait. Really poor system. The staff do well. But why only one serving is beyond me. Eurocar parts is now my last port of call i’m afraid