The last item I purchased and was given to me had been previously opened and subsequently taped up. This is quite often the case with parts from ECP as they often supply the wrong part and it has to be changed. The item I purchased (Hose repair kit) said "10 pieces" on the box, but there were only 9 pieces in the box when it was supplied to me. I could not be bothered to reject it or complain at the time as there was already a delay in the branch getting it in when I really could have done with it when I ordered it the day before, and am just responding now that you've asked.