First time customer. I ordered tools and paid online to collect. Arrived at store - no customer parking place available so parked among delivery vans. Long queue of customers snaking out of the door into the car park. Two people serving behind counter. I was served after about 15-20 minutes wait. Staff were good, attentive and polite; but the process they had to use to check in my order, ensure it was in stock and its whereabouts in the warehouse, printing off the 'docket', going to find it and bring it back to the counter seemed to take ages. I use 'click and collect' at a number of different retailers, but this in-store process is the slowest I've encountered.