I like the ease of use but I do appreciate a bit of customer service when I walk in and pick up my item. I asked a simple question which was not answered or even an attemp to answer it, almost just a grunt. Very strange. This sort of behaviour is very old school, you may think I know something or nothing but if I ask a specific question I do expect a specific answer or "I don't know". I bought rear brake pads and was asking about rear brake pad sensors. I had already checked the Mercdes manual and saw no mention (it seems the front have them and the rear doesn't). I took them apart and found this was true. I just simply asked do you stock rear sensors as I can't see them on your website (that's probably because they don't exist). However a grunt does not tell me either one way or the other does it? Anyway that is an example of someone who was too busy to go on your own site and confirm it. Not a good look for a company . Cheer up guys !!