Kettering Branch , very poor. Difficult to get a parking space.. Often cars blocked in by Euro Car parts vans. You buy by "click and collect", which is a con. It will not really save you time. Only ever 1 x person serving.. Admitted by the server.. Several PC terminals, just one guy.. Plenty of desk, but just one guy. So there is no clicking and collecting. Screwfix and every other honest company have a desk for just collections. They also have 3 -4 persons available to get your goods. Usually you have to wait for on average 10 minutes, whilst people ahead of you in the queue, have not ordered online, they want to go through products and options with the server and then pay by cash or card.. This is a totally misleading and unfair system, where those that have taken the time to be organised and have paid in advance, have to wait behind those that could not be bothered. So Euro Car Parts gets your money into their bank in advance and you have to wait to get your item, because they are too tight to pay to have at least 2 x servers working.. At this branch there is a back office with several people, who are always audible and mucking around. At least it does not sound like they are really hard at work. So the question is, faced with that poor customer service and experience every time, why should anyone hand over their money in advance? Perhaps we should all pay and order in shop, thus slowing down everything and effecting Euro Car Parts profits, until they take the most basic action, to have more than one person running the shop front. In the past I have visited several other branches that were smaller and they had two persons out front dealing with customers. When I spoke to the one guy serving, he said it was not because someone was sick, just that is the way they run it there. I have to now consider looking at other retailers, because the service level is so low. The sad thing is that the rise of Euro Car Parts is that it put many small motor factors out of business. You know, the guys that used to know what parts were required without having to take vehicle registration etc.. Sad times.. Only prices are good and those also have been steadily increasing and fewer discount codes now.