I made multiple attempts to contact your company, with a representative finally answering after the third or fourth call; previous attempts were met with immediate disconnections. While my in-store experience was positive, with a polite and helpful associate, there appears to be a significant disconnect between customer service expectations and the actions of some staff members. This disregard for customer needs, coupled with a perceived sense of autonomy among staff, poses a serious risk to your business's reputation and long-term success, regardless of current popularity.