The Thurrock store is difficult to find, even Google maps takes you on a wild goose chase, and signage is greatly lacking even when you get close. I guess once you know where the store is you know, but still not a great first impression. Parking is extremely limited, and when I arrived to go and pick my order up people were literally shifting cars in and out trying to park outside the store, blocking people in, it was chaos. No wonder that parking was an issue, once I entered the store the queue was horrendous. The guy serving was trying to serve everyone, and admitedly not everyone was a click and collect customer so some took quite a while to be dealt with. However, to only have one person available on the desk to serve customers when it was so busy seems really bad. Don't know if this is the norm, or an exception to the rule, but it didn't give me a good first impression or make me want to choose to rush back there moving forward. The guy serving was doing his best, especially under the circumstances, and it was a really hot day too, so it was stuffy in the store both for waiting customers and him. The only reason I gave three stars is because of how he was trying to handle such a bad situation. If this wasn't a rare situation then I don't know how he keeps going. This store needs at least one other person able to be serving, this would also help the bad parking situation. It would also be helpful for better directions online, or signage to be available that is more noticeable when you're driving onto the industrial estate. Got me what I needed, but won't be rushing back if I can help it. Oh and I kept getting reminders to go and pick up my click and collect order long after I'd already collected it, which was just irritating, on top of being bad customer service.