For my last order - Never received any confirmation of my online order. Also then got no notification my parts were ready. Turned up anyway as had no choice....only one of the parts were ready. Online prior to order, the advice was that both the parts would be ready next day. My previous order- Got a confirmation but when I arrived they couldn't find one of the parts. They offered me an alternative. Before that I had to wait 15 mins in the waiting area of the trade desk in Mallusk before anyone came to attend the till. At least 3 guys walked in and out without acknowledging me before someone finally arrived and asked how they could help. That was the second time that happened. Was 10 mins the previous occasion. Good range of parts at a decent price but customer service is lacking and getting worse.