I like Euro Car parts because of the availability of parts and the click and collect option. However, I have had some bad service recently. Firstly, I ordered some wiper blades for my car but because it wasn't available to collect immediately, I had to call to cancel so I can pick one from the shop. The customer service guy I spoke to on Saturday said he's cancelled it. I learnt on Monday that he hadn't cancelled. On the Saturday, he suggested a wiper blade which he reserved at the Catford branch. I picked the wipers but they were not the right one for my car. I had to go back there to get the right ones. I asked the customer service guy if I can return it and pay the difference for the new wiper. He said they can't because it's a different system. They had to refund it to my card. I paid for the right ones in the shop. I waited for 15mins and was told the wipers are not in stock. The young customer service guys there are very playful. There was a long queue on that Saturday morning but they only had one person serving. The queue stretched to the entrance. They keep saying the system they're using is clunky. With the money Euro Car parts make they should be able to upgrade. They're slacking. They'll end up losing customers if they continue like this. I ended up buying the wiper elsewhere.