Rang and asked for a quote on polycarbonate roofing on 29th july. was told no one can give us a price till monday and we were to go down in person with the measurements as his boss was the only person who could give us a price, took time off work monday to visit the store, we were met by a young lad who had literally no idea what he was doing and was incredibly miserable ,told we would get a quote that day and they would call us back and that the product would be available once we had a price in 4 days, no call came from eurocell, we rang again tuesday, told to expect a call that day, again, no call, rang wednesday, told the exact same thing, in the meantime the tradesperson says he can only fit the roofing on friday before he goes away and when he returns he is fully booked for a month, imagine we are panicking as we really need to get this job done, rang again wednesday afternoon to be told again to expect a call back with a price, thursday 3 calls to them, friday and saturday same again ,they have not called us back once, when we rang yet again we were told the price is in finally but that he cannot give us a price he has to call us back,still no call.they have not rang us back once,when we call we are called mate ,mate, mate ,we will call you back mate,when i asked to speak to a manager,i got a yeah we will call you back mate, and told to expect a call, absolutely no customer service skills and still not one call ,no price at all .if my customers had to ask me once why i have not called them back i would be so embarrassed ,no courtesy call from them,nothing,so after 9-10 calls and a visit to these people, we still have no price and the roofing is not even ordered ,what an absolute unprofessional joke of a company who could not care less about their customers or their jobs ,why are these people still even employed here. The reviews are horrendous but they absolutely do not care
11 months ago
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Eurocell has a 2.6 average rating from 75 reviews
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