A few hick ups with my order. The first was the dish arrived with the hardware bag missing. I arrived in France ready to carry out the installation then found I couldn't without the hardware bag. Then when I went to activate the service following installation I couldn't as my service had not been activated properly at Europasat then after another un-scheduled visit to France and half an hour trying to reach Europasat technical I am up and running and all is well. The service is much slower than advertised but seems to work even in bad weather and seems to be much faster at night when I guess there are less users pulling bandwidth.