Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This has got to be the worst company we have dealt with in the last 35 years of business, we had poor broadband, the engineer took 2 weeks to attend and switched it off, realised he couldn't turn it back on and went home. 3 weeks later we still have no broadband at all, we phone every day now as they never ever phone you back, after empty promises after empty promises we still have nothing to show for the last 5 weeks. Customer service is shocking, technical support is shocking all in all just a set of amateurs, avoid this company at all cost.”

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Posted 1 year ago

“Worst company I have ever dealt with. Avoid at all costs...”

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Posted 1 year ago

“We have been without broadband since Christmas Eve and we are no closer to resolving this. For a few days the number on the website was out of order then just rang with no answer. When it was answered they said we were not a customer, then when we rang back they said we were and an engineer would call. They never did. We rang again and had to start all over again, initially again being told we were not a customer. 12 days on and we still have got no further, no engineer, no help, no urgency, no respect for the customer. We are a large farming and property enterprise and we are unable to do our business efficiently without internet. The business is obviously contracting out work and could not be less interested. They are indifferent, fobbing you off with 'an engineer will call you back before 5 pm' Never happen. HOPELESS COMPANY SHOULD BE SHUT DOWN”

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Posted 1 year ago

“I have found bigblu very professional and when speaking to the staff very helpful and polite and always make you feel they can’t do enough.”

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Posted 2 years ago

“Staff member spent considerable time sorting out access to my account and re-setting my payment method.”

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Posted 2 years ago

“Good service, I'm satisfied with everything”

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Posted 2 years ago

“Owing to the change of the portal my account was in debt however a charming and helpful young lady sorted the situation out in no time.”

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Posted 2 years ago

Hey Anonymous, Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving Thanks The team @Bigblu Feedback

Posted 2 years ago

“A little problem in the payment system, but it that was very well solved by an extreemly friendly person from the costumer service.”

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Posted 2 years ago

Hey Kees, Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 2 years ago

“Got the upgrade I needed and the person I spoke to at customer services was friendly and helpful”

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Posted 2 years ago

Hey Alistair, Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 2 years ago

“Got the answers I was asking for quickly and efficiently with no problem, found that I could do downloads between 1 and 6 am without using my data...thank you.”

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Posted 2 years ago

Hey CJ, Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 2 years ago

“Answered my query in a informed and courteous way.”

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Posted 2 years ago

Hey Alistair D, Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 2 years ago

“The team member was extremely helpful, answering all of my questions clearly. She was informative and had to hand the exact information needed.”

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Posted 3 years ago

Hey, Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Booked a cancellation due to selling our property which has now fallen through. Called to cancel the cancellation and they were extremely helpful.”

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Posted 3 years ago

“Very pleased with Big Blu and the service they provide. Phoned up to add more data and it was done immediately - no fuss.”

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Posted 3 years ago

Hey Sue, Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Rang up for help. Got straight through to an operator who was very helpful. Highly recommend this company”

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Posted 3 years ago

Hey William Platt, Thank you for taking the time to leave your review, we really appreciate your feedback. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Very helpful with my query, which was sorted out...thank you”

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Posted 3 years ago

Hey Katherine Price, Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Excellent service received from the operator when we telephoned to seek advice. Call was answered promptly and the operator could not have been more friendly and helpful.”

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Posted 3 years ago

“Tech telephone was answered promptly. Abdullah analysed the problem causing my broadband to fail and patiently took me through process to restore it. He has emailed me procedure so hopefully I can do it myself if/when the problem recurs.”

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Posted 3 years ago

“Great flexible service and quick with telephone enquiries when one has problems!”

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Posted 3 years ago

Hey Adam, Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Perfect as always. Cannot fault the service even from the depths of rural Ireland. And the staff are great in dealing with queries promptly and in a friendly manner.”

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Posted 3 years ago

Hey Suzanne Ruthven, Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 3 years ago

Bigblu is rated 3.5 based on 1,222 reviews