Europasat told me a date (today) on which the installer engineer would appear. He came a week early having telephoned me, and was a very pleasant & helpful man. However he hadn't been gone half an hour when my connection failed, giving me a "connectivity limited" message. That was 6 days ago. I complained via email and was about to follow up with a telephone call as there had been no response, when lo and behold up turned another installer this morning, the due date, with no knowledge that someone else had already done the job. This man wasn't nearly so friendly as the first, but thawed a bit when I explained what had been happening and tried to get me up & running. I could see for myself that on the laptop he was using, he seemed to be geting full connectivity, but that on mine the "bars" were flickering up & down. He assured me that this meant that the satellite conncetion is working perfectly, and the fault lies in either my laptop or other equipment. I'm going to send the laptop off to laptop hospital, but because Europasat failed to get it together both regarding engineer visits and replying to my distress call email, I'm feeling we're off to a VERY shaky start.