I was told equipment would arrive in 3-4 days in Italy from UK. In fact ... equipment didn't leave shopping in UK for 4-5 days at order time , I finally received 14 days later. I recently sold my home so I only need approximately 6 more weeks ... one of the great selling points that there are no long term contracts . My request for termination was just responded to , e mail states it is to be terminated Aug 30th ... but I asked for Oct 1st ?? Maybe I'm missing something ? In general , the install went well with local man .... the instructions not so clear .... The setting up and online account info had been good , sans the termination request. I've had no problems with signal. All good there. I am finding I'm using more MB's than I thought. It's a bit expensive in that regard. Happy I found this service in Italy ... would be fantastic if the price could come down a bit !