My overall experience with Europasat is a little mixed, it was a hard choice which rating to leave. Some parts of the experience have been exceptional and some very poor so I've settled on a "Good" overall rating. Things that went well; Delivery of the equipment was next day, very good. The quality of the equipment I purchased was exceptional and very good value for money. Building and installing the dish was a breeze. Things that were not so good; In brief - ensure Europasat provide all required details and ensure they're correct. I did not initially receive required customer details required to install the modem, the instructions kept stating the details were on the invoice, they were not! When I finally realised I was missing information Europasat support was closed for the day meaning the installation stretched into a 2nd day. Europasat were very helpful once I managed to speak to them and provided the required information immediately. I could then finish the installation, unfortunately the information provided was incorrect meaning my dish would not lock onto the satellite, this being my first installation I assumed I'd done something wrong and wasted a further 2hrs rechecking my work before calling them a 2nd time, I was provided with correct information this time and the installation went smoothly. Sadly I still could not get online and a 3rd call was required to determine that Europasat had incorrectly configured the modem prior to dispatch. This was resolved quickly but by now into a third day of installation I finally got online. The system has performed well but I still seem to have some sort of an issue receiving Windows updates, I've tried two different windows7 computers and neither seem to receive updates via the satellite. Switching back to my previous 3g internet connection resolved this immediately, Europasat still have to resolve this.