Had done a lot of research into different providers and some of the feedback about Europasat was not good. However, on making contact with the sales team, I found them helpful and the ordering process was simple. I was a bit disappointed that the costs weren't as transparent as they could have been. This was mainly to do with what seemed to be an 'add on' for renting the equipment when I thought that the price I had been quoted on the previous day was for purchasing the kit. The other slight niggle was that I had to chase Euroasat to see when installation was going to happen. This was due to a lost email I think. Having said that, the installation company were very efficient and the job itself was done very well. As far as the service goes, so far so good. Download speeds do vary but that applies to ADSL services too and depends on overall usage of the satellite. I am pleased so far though and the frequent 15-19mbs download speeds are a dream compared to the 0.13mbs BT were able to provide via the phone line. In summary, although this means of getting Broadband is expensive, it does what it says on the tin. Monitoring usage via the Europasat web client page is easy and so far, I have no complaints.