In our 1st month we were struggling with the speed, europasat had slowed the line without informing us. The portal does not show correct information regarding dates for resetting the monthly allowance therefore we never know when it is to be restarted? Our allowance was quickly eaten up as the upload? was quickly exceeding the limit. We found this difficult to understand as we do not use social media, u tube, videos etc.... We have spent most of our time deleting so many apps on our iPhones ax we couldn't seem to get the uploads down to a reasonable level. Customer service not helpful! Ticket requests not answered promptly if at all at times without prompting!