Clive Rackham
Europasat gives us a stable and fairly fast connection in a communications black hole in France. I installed the equipment myself and, with the help of 'Magic' got it working easily. We opted for. 3gb connection so as to be able to collect email etc but it is clearly insufficient for a months and we will have to upgrade. This makes the connection and expensive option at £30 for a 10gb connection but it must be balanced against the alternative which is a dial up connection where were. Customers considering this must be aware of a major and easily fixable problem if using it abroad like us. There is no warning that the allowance is about to run out and in our case it involves a mobile phone call on a poor connection to a company that seems incapable of having anyone available to answer. I've called four separate times in total and always taken three or four attempts to get connected to anyone who can help. One time I was calling for 20 minutes without any response. Now having said that the staff once contacted couldn't be more helpful and have always sorted the issue out.
4 years ago
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