Everything was going well and could not fault the tec guys for all there help and advice,however now that I am connected my speed is around 1.4 megs .5 megs slower that BT on copper.
I was informed that I would be guaranteed 15 megs minimum and 25 maximum which is the reason I purchased the equipment.
I have been trying for three days to talk to someone about the problem and told someone would ring me?
After hanging on the phone for 25 minutes awaiting to talk to the technical guys I was told again that someone would ring me (still no call).
I feel like I was sold the equipment under false pretences after reading all the other reviews and I'm close to sending all the equipment back as it doesn't seem (fit for purpose).
The after sales service for installing equipment was second to none but that's where the after sales stops,very disgruntled customer Exeter.
8 years ago
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