Shortly after posting my original review, I was contacted by Heather Bosworth from Europasat, who proved very helpful and pleasant. An apologetic e-mail from the technical help team arrived too. Entirely thanks to Heather, though, I quickly received the help and advice I had struggled for all month, plus some compensation. I am delighted that Europasat does, after all, care enough about customers to offer the service of people like Heather. My best advice to this company, would be to offer some sort of easy access to the department Heather works in so that all their reviews in future can be positive.