An update to my previous review. Following another phone call to Europasat, I requested that this now be escalated and I would wait to speak to a manager rather than have a call back from one. I'm so glad I did as Phil Legge, the customer service manager, handled my call and from that moment things started to get resolved. It's really infuriating when you are being passed from department to department without them knowing what is going in but Phil took all of that frustration away. I understand that this is something they are potentially looking in to internally and until we have another experience of this, I can't comment on whether they have improved on this hence the 4/5. He gave a clear outline of what he intended to do, kept in contact with updates as to what to expect, when to expect it and great customer service the whole time. We had an engineer from satworks out a week or so later, new parts delivered and were up and running that day. Confidence well and truly restored. Phil followed up to ensure we were with internet and to discuss compensating our loss, something which he offered rather than having to fight for which was appreciated. Our internet is doing well and if you are in the country, this gives great speeds that bt can only dream of as long as it's working. We have been with avonline since October 2016, this is the first real issue we have experienced and will be happy to stay with Europasat with service like this. Thank you Phil.