Europasat have extremely good customer service agents... when you eventually get through. Obviously not quite enough of them.. yet! You need a few more!! I have had satellite issues, connection issues and equipment issues sadly, but they have been solved mostly by Harry, Camilo and Alex who have been extremely helpful. I have appreciated the call-backs from the agents and Harry has been particularly on the ball recently. Thank you. However, I do hope the apparently "New" website portal is more customer friendly and less cluttered and simple with , I hope, a working "Usage" meter that can show you your daily data usage which everyone needs to see, and clear account details like date of renewal of data and simple access to bills, past and present, not a cluttered mess as it currently is. My Avanti system is by far better than previous satellite connections (SES) and hope this continues as well as keeping competitive pricing. keep it up guys! Thank you.