Just avoid this company! The service was intermittent from the start and we paid over £700 to have it installed. I cancelled the service in January only to find that money was still being taken, despite calls and emails assuring us that it was cancelled, I eventually had to close the account to stop payment. Its over six months since I cancelled the service and I've been offered £49.99 plus £20 for the dish although I've yet to receive a refund of any sort. I cannot emphasise how much hassle and inconvenience we've experienced. We're at the end of our tethers and considering legal action. This is a ZERO star company.