During one month without internet service, Harry in the UK was very helpful, very patient, and very accessible. I could reach him by phone and he rang me regularly until the problem was finally solved. I was told that the Ireland office would call me. I still cannot reach them by phone and they still haven't called me. My emails to them remain unanswered. I'll be calling Harry from now on. Thanks to him and the engineer who called out to the house, my internet is up and running again. Europasat is the only internet provider where I live, but the service is good, so I'm a satisfied customer.