I regret that I had to give you even one star! I have been bombarding you with emails and (attempted) phone calls for 5 weeks now, and apart from two automated replies all I have had from you is a promise of details of the new portal by 22 August. Needless to say nothing has arrived and I am back to emailing again. I am totally unable to check my contract details and download allowance, but you seem to be throttling me for the second time in the last two months, and I cannot see how I could possibly have downloaded that much. The only thing you seem capable of doing is taking my money. I would call you a cowboy outfit, but that would be unfair to cowboys. I can't rate the items below, because I have yet to receive any customer service at all.