am unsuccessfully trying to chase down a refund on an order that was cancelled before the equipment arrived which was on 07.02.19. On placing my order initially I was under the impression I was receiving a fantastic offer - until I checked my bank account and realised that the first month's coverage was also taken through my card details - totally without my knowledge as the different types of services / offers they provide was not even discussed at this point ! Today is 20.03.19 and I have been told YET AGAIN that the refund shall be a further 2 weeks minimum, I have asked on each phone call for an email verification of this and have yet to receive one. I am super disappointed and despite not yet receiving my refund - I am very happy I did not proceed with this company as this is a very poor indication of what the Service may have been like if I had gone ahead.