In general, I am not unhappy with the service although the fair access policy leaves a lot to be desired. However, with regard to the FAP when using a mobile device to request and pay for additional service it is to easy to submit multiple requests. On reporting this to the Europasat team I was directed to the supporting statements that said something along the lines of 'be careful multiple submission are not refundable'.
Hardly the level of customer of service I expect.
David
10 years ago
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