On learning that I was about to be cut off because of payment default due to the fact that I hadn't informed you about a change of debit card:
I was alerted by your local agent Daran Brown who arranged for me to phone you to provide the necessary details;
on phoning the matter was dealt with spedily and in a most helpful manner;
the problem was painlessly resolved within 15 minutes of having been first alerted.
Many thanks to everyone involved.
10 years ago
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