The process of placing order for equipment, installation, set-up and initial connection was very smooth and no real problems. The service has proven reliable with the odd very brief outage. The recent attack on the main Italian site was unfortunate and I hope that more security has been put in place. The inevitable latency of a satellite system/service may pose some problems in the future and should be kept to an absolute theoretical minimum. A bonus scheme whereby existing customers are awarded more download bandwidth as reward for loyalty over time up to a max of say 40 Gb could be considered to increase following. F. Guerrini