I don't think that you will even respond to this but you have asked for it and with a bit of luck?! I have to keep 2 systems working because both yours and BTs are unreliable and poor. I run a medical charity/NGO (I don't get any pay for this and I do it on a voluntary basis) and need to keep in contact around the world. Sometimes the band width with your Europasat is so slow. I suspect that your system is overloaded and it does not live up to the promises that I received. I had a Welsh Government grant to put it in and I am sure that they would be angry that I have not received the quality that I expected and you promised. On one occasion my colleague and neighbour Nick Randall Smith complained (his opinion as a computer expert was clearly taken seriously by you) and we were switched onto another satellite and for a time things were magic!. I would not recommend your service to anyone and am looking at ways that I can complain about such a poor service funded by public money. My experience is that no one ever responds to these surveys but just in case!