Everything fine with the ordering process and delivery of goods. However, when the dish was installed, despite living in open countryside with a direct line to the sky, the engineer struggled to get, and maintain a signal. He eventually got the minimum strength required, and then said it would be OK. This was Wednesday 4th February. Since then I have had very poor internet speed. The package was sold as 22mbps, but the best I have been able to achieve over several speed tests is 16mbps, with the worse being just over 1mbps. On average I'm getting about 10mbps. On Monday 9th Feb, I rang the Customer Service department, and spoke to Adam. Surprising enough, I was told there was nothing they could do, and the advertised speed does say speeds "UP TO" 22mbps. Despite my complaints that my speeds are well below that, he just kept repeating the same line "It says speeds up to 22mbps", which was very unhelpful. They might as well offer speeds of 200mbps if they then just fall back on that. The advertised speed should be indicative of what one can expect to receive. I was promised a call back from a "Manager" to discuss my issues. It is now Thursday 12th Feb, and I still haven't had the call. At the moment, after paying well over £1500 in total for equipment and 12 months service, I am still able to obtain faster broadband from tethering my iPhone to my Mac, and using Vodafone 4G as the provider. Very very disappointing