I have given the overall rating as poor because I am on the 20Mbps download package but have never seen anywhere near that, the max has been 14Mbps with the lowest and most frequent being 400Kbps! I put in a ticket regarding poor Skype connections. I DO appreciate that the ping (Latency) is high at 700 - 800 ms but this often is nearer 2000ms! I have had no resolution from Europasat on this yet! It did seem that the support hadn't read my ticket properly and said that latency would be an issue, I KNOW that! I wish do use my satellite broadband for VOIP but I have not had an answer as to how good this will be, and again I understand the latency issues but mobile phone conversations often have delays of nearly 1 second, but the call QUALITY i.e. the lack of stuttering and lost parts of words isn't an issue, I want this assurance from Eropasat. If anybody wants to get back to me either by phone 0033553623756 or email on europasat@ianrichardson.org Thanks. Ian