Please do not give this company any of your custom,absolute shambles.customer service is non existent.was told that they would be collecting the hire car between 10am and 2pm and as of 4pm still nobody has turned up to collect it,l had to cancel an appointment to make sure l was at home for when they where supposed to come and collect the car.no contact from the preston branch to say why they cant be bothered to come and collect the car at the time they said they would and l have tried to call the branch direct and constantly no answer. Avoid at all costs..if l could give this shambles of a company zero stars l definately would do. Get your act together europcar!!!