I have rented a Van to travel to EU with my wife and my father in law. Europcar advertised the van with air - con. The van has been delivered 2 hours late, without air-con (34 degrees in EU in July) damaged and with dashboard warning. I have paid medium coverage and extra miles and hotels (I was forced to stop overnight as the weather was too hot) for £1000 After 6 weeks of complaints they have offered a ridiculous offer and without discuss it they accredited it in the original payment. They sent me an email saying that for them the case is close.