Hired a 12 seater van from.melbourne airport...no documents given to us..Indian lady spoke so fast we couldn't understand her..we did not notice a stone chip in windscreen..had the van 11 days..on return the person checkingbthe van went straight to chip..did they try to put it on me I wonder. Next van 4 days later we noticed a windows chip...but no contract has been emailed to us..so Sent a complaint to europcar who forwarded it to the branch. Still no contract sent...sent a picture of the chip as requested..no reply..sent another email requesting contract..still waiting...wow will I have words with manager on my return...almost feel like seeking legal advice here