Europcar Reviews

2.83 Rating 6 Reviews
50% of reviewers recommend Europcar
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"Scammed into a cheap deal though easycar as an agent. I was told on collection it had no insurance and I need to pay in excess of 400 GBP when the original rental was just 320 USD. It did in-fact have some basic insurance so the info was false. No joy from any complaints made. I will never use this company again."
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Posted 4 months ago
Are you Europcar? No one is perfect. Reply to this negative review and show your potential customers that you value the feedback Europcar receives and that when things do go wrong you do your best to put things right. Reply Free
"Europcar (Gatwick) didn't have our details of booking. After finding, have us wrong vehicle (manual). Advised correct vehicle not available despite confirmed booking. Unable to offer like for like. Had to spend £250 on hotel for myself, partner 2 x infants and brother. Confirmed over the phone next morning that vehicle was available. Again, no information on their system when I attended. Wrong vehicle offered. Suddenly correct vehicle became available. Increased price. Paid just to get out of there. Returned vehicle, attempted to charge the deposit £250. Found out later that original booking payment was taken (pending) as well as our correct payment. Unable to access £650 of funds for the final 5 days of our holiday. Still unable to access these funds a week after returning home. Has not responded to emails since we left the UK. Horrible experience and currently out of pocket £900 until pending payment clears (excluded bank charges)."
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Posted 4 months ago
"Booking was easy online. Upgraded to a larger vehicle on pick up FOC. Pick up was easy, staff friendly and helpful. Vehicle was presented in very good state."
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Posted 7 months ago
"Most appalling customer service experience ever, took money, no vehicles available, company cancelled booking didn't tell me and had to wait 24hrs to get money back. Branch full of rude staff, who attitude of well its not their problem and manager who wont speak to customer probably topped it all by saying doesn't know what the telephone number is for their Head Office."
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Posted 8 months ago
"excellent service at all times and fantastic deals"
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Posted 1 year ago
"Excellent service. This was a car hire for my car that was in repair. Pick up good and very nice car. Very polite."
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Posted 1 year ago
Europcar is rated 2.83 based on 6 reviews

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