How would you rate
"Europcar (Gatwick) didn't have our details of booking. After finding, have us wrong vehicle (manual). Advised correct vehicle not available despite confirmed booking. Unable to offer like for like. Had to spend £250 on hotel for myself, partner 2 x infants and brother. Confirmed over the phone next morning that vehicle was available. Again, no information on their system when I attended. Wrong vehicle offered. Suddenly correct vehicle became available. Increased price. Paid just to get out of there. Returned vehicle, attempted to charge the deposit £250. Found out later that original booking payment was taken (pending) as well as our correct payment. Unable to access £650 of funds for the final 5 days of our holiday. Still unable to access these funds a week after returning home. Has not responded to emails since we left the UK. Horrible experience and currently out of pocket £900 until pending payment clears (excluded bank charges)."
"Booking was easy online. Upgraded to a larger vehicle on pick up FOC. Pick up was easy, staff friendly and helpful. Vehicle was presented in very good state."
"Most appalling customer service experience ever, took money, no vehicles available, company cancelled booking didn't tell me and had to wait 24hrs to get money back. Branch full of rude staff, who attitude of well its not their problem and manager who wont speak to customer probably topped it all by saying doesn't know what the telephone number is for their Head Office."
"excellent service at all times and fantastic deals"
"Excellent service. This was a car hire for my car that was in repair. Pick up good and very nice car. Very polite."
is rated 3.20
based on 5