Europcar Reviews

Name: Europcar
Rating: 1.18

1.2 Rating 272 Reviews

4 %

of reviewers recommend Europcar

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Metrics

1.2

Based on 272 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fredmercy347 At Gmail.com

Europcar 1 star review on 23rd March 2025

Anonymous

Europcar 1 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

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“Working with Fred Mercy was a game changer. They earned my trust quickly with their professionalism and results. If you need someone dependable for fund recovery, look no further.”

Helpful Report

Posted 4 days ago

“I rented a vehicle from Europcar Autovermietung, Linz on April 15, 2025, and returned it on April 16 at 08:00. At the time of return, the staff confirmed that there were no issues with the car. However, weeks later, I received a damage report claiming scratches that were already present when I picked up the car. I provided photo evidence taken at pickup clearly showing the pre-existing damage. Despite this, I was sent a bill for two separate damage incidents, each charged under the franchise, totaling double the deductible. This was never explained during the return and feels entirely unjustified. I contacted their customer service (Schadenservice and Marko Tawdrous), but their response was dismissive and blamed a “clerical error” in the original letter. I trusted Europcar Linz to handle the rental professionally, but this experience left me extremely disappointed. I would caution others to document everything with photos and be very careful with this location. I will not be using Europcar again and plan to escalate this issue further.”

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Posted 1 week ago

“Disgusting service”

Helpful Report

Posted 1 week ago

“Extra options added without any explanation and certainly not what I asked for. Unfortunately, I arrived early morning and was tired and did not check the forms correctly. I only found out when I returned from the trip and they sent me an extra bill. The customer service of course does not want to understand what happened. I am a long standing client. I will never rent from them again and would advise you to do the same. This practice should not be tolerated.”

Helpful Report

Posted 2 weeks ago

“I do not recommend renting a car from them. I paid for the rental and insurance for 8 days, arrived at Fuerteventura airport where they wanted to charge me again for the car insurance at the counter. Because I insisted that I had already paid for the insurance and wanted to call the company's headquarters, the employee at the counter canceled the contract I had already paid for. She did not return my money, so I was left without money and without a car. Be careful, because they cheat on insurance, they take the money, but you do not get the car. I recommend SIXT car rental.”

Helpful Report

Posted 1 month ago

“Went to Guayaquil for just a couple of days—great experience! The car was in good condition and drove smoothly, which made a big difference on the rough roads. Definitely appreciated having a reliable vehicle.”

Helpful Report

Posted 1 month ago

“Avoid Europcar South Africa – Dishonest Charges After Rental I would strongly advise against hiring a car with Europcar South Africa. After returning our vehicle in perfect condition with a full tank, we were charged an unexplained amount with no warning, invoice, or communication. We tried repeatedly to get in touch and were finally told by a staff member at the Cape Town Airport branch that the call to us was a mistake, our deposit had been returned, and there was nothing to worry about. Yet money was still taken from our account without explanation. Looking at other reviews, this seems to be a common issue. If South Africa wants to encourage tourism, companies like this do more harm than good. We’ll be disputing the charge with our credit card company. Think twice before booking with Europcar – not worth the stress or the risk.”

Helpful Report

Posted 1 month ago

“I was able to recover my money with the help of. Francis*Olivia*771*@*gmail*com”

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Posted 2 months ago

“I invested £1500 with oliver and i got a profit of £10,000 within 7 working days telegram: [ https://t.me/olivertraderss ] >>”

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Posted 2 months ago

“Rented with Eurpocar via booking.com and paid in full upfront at time of booking. A few days later arrived at Gatwick to pick up the rental car. Declined the upgrade to a Mercedes and stuck with the car I paid for. Declined the additional insurance. Declined the fuel filling service. I rent frequently with Budget and Avis so I understand I pay a deposit on a credit card, normally £200 with those 2 companies. Euro are charged my credit card £449.40! What is that for??? Won’t be using them again!!!! The chap at the counter was very sweet though.”

Helpful Report

Posted 2 months ago

“Thank you to Salim and David Flanagan at Dublin airport. Both were very helpful, polite and friendly and made my experience seamless. Will definitely book again”

Helpful Report

Posted 2 months ago

“Refused service because I had my original paper licence issued 1997 and passport for photo ID!!! Was told I must have a photocard driving licence - utterly ridiculous! I booked to hire a car from Europcar, paying in full - when I arrived there was an issue with no car available so I was asked to wait. After an hour the gentleman said he’d take copies of my paperwork - he stated that my original paper driving licence was not valid despite all details being correct (name, address, signature etc) and me having my passport with me. I explained that I’d never been required to get a photo driving licence as this was a valid government document issued by the DVLA. I suggest Europcar staff are actually trained correctly in future - a complete waste of my time! I went next door to Enterprise and hired with absolutely no issues”

Helpful Report

Posted 3 months ago

“Reserved a 7 passenger car in Dubai and upon arrival they told me that only thing they have is 5 passenger which offcourse would not work for me. Very bad customer service. the attitude was basically, take it or leave it. Do not rent from this company. It is cheap and comes with very bad service”

Helpful Report

Posted 3 months ago

“I booked a rental car through one of these broker platforms at Keddy at Frankfurt Airport. The person at the Europcar counter was aggressive and unfriendly. I can stand the usual attempts to push you into a more expensive rental, but this went far beyond: no car before the printed rental time - I had to wait 12 min. At rental time, no car was in the booked category, and the reservation was at the other terminal (which was a lie), so I had to wait by the counter for another 9 minutes. Finally, I got a car key, but it was unclear which floor or parking spot to find the car. So, I went back to the counter. My comment that I was tired from the flight and trying to rent a car for more than one hour was the tipping point. The guy lost his temper, pointing fingers and shouting at me... I have been waiting for a response from the customer care center for two weeks... Thanks, but I will, and you shouldn't use this service!”

Helpful Report

Posted 3 months ago

“I hired a vehicle before Christmas and upon returning it Europcar gave me back the deposit. I hoped that would be the end of it as the rental experience was not good and I felt ripped off. However, over 7 weeks later Europcar debited my bank account with a large amount of money without my knowledge or authorisation. Their customer services department is less than useless and not responding. Clearly Europcar is a company that cannot be trusted (and certainly not with your data and bank account details) so my advice is to avoid at all costs. If you have used Europcar before then clearly need to be vigilant and keep a close eye on your bank account for subsequent fraud transaction(s).”

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Posted 3 months ago

“Very bad when it comes to returning the money. I had a reservation which I had to change. Thay took full amount twice. Never return the money.”

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Posted 4 months ago

“Do not use them.They will inflate your insurance illegally.”

Helpful Report

Posted 4 months ago

“HORRIBLE EXPERIENCE. THEY ARE SCAMMERS AND SHOULD BE SHUT DOWN. ABSOLUTELY DO NOT BOOK WITH THEM, THEY WILL SCAM YOU AFTER THE FACT FOR SURE. CUSTOMER SERVICE IS HORRIBLE. THEY ABSOLUTELY DO NOT CARE ABOUT THE CUSTOMER. THEY JUST WANT TO STEAL YOUR MONEY. IF YOU MAKE THE MISTAKE OF BOOKING WITH THEM, THE BEST THING TO DO IS PUT A BLOCK ON YOUR CREDIT CARD AFTER YOU DROP OFF THE CAR SO THEY CAN'T CHARGE IT AFTER THE FACT.”

Helpful Report

Posted 4 months ago

“If I could leave 0 stars I would. Please, anyone reading this, do not book with this company, just pay a little extra and go elsewhere, it really is not worth the stess and hassle. Firstly, the guy at the desk of the rental was rude by usually I’d shrug that off. If only it was that easy. I agreed to pay €98 for a 1 day rental and they held a deposit of €398 which is part of the terms with the balance returned minus the cost of the rental. They only refunded me back €141 meaning I was over charged by €156 for a €98 rental! I called customer service and explained, they put me on hold and the line disconnected and they never called back. Called again and someone else says they can’t explain why I’ve been over charged and would investigate and call back in 7 days, they didn’t. I wrote an email of complaint because I was really unhappy which has been ignored for 2 months. I sent a follow up and wait another month and no response. I decide to call again and told I’m through to the wrong department and they’d transfer me, I get through to the next guy and he tells me I’ve called the wrong number and I need to redial. We are now 3 months later and I’m left wondering why I’ve been charged an extra €156 for a €98 rental. Absolute theft. And the customer service skills are worse than bad. Please go with someone else. It’s really not worth it.”

Helpful Report

Posted 4 months ago

“It’s about time someone eg the CEO read this. Checking the condition of your vehicle in daylight. Photos and video it. Is it a well used substandard vehicle via another source eg KEDDY via another broker supplier. The game begins. You take out full comprehensive damage insurance with broker. Arrive for car , they insist on desk of Europcar you need their insurance. You decide you have enough. Vehicle in dark given to you . Marked, scratched , damaged. 55.0000, kms. You are expecting better. Nothing done to car . In any way shape or form. Now manager wants 167 euros for a scratched plastic wheel trim . Which they purposely didn’t mark on the sheet upon delivery. Seeing the state of the car itself all wheel trims were smashed and had holes in 2 of them. Front valance under bumper ,hanging off. Paintwork scratches and damage all over. They even tried to say it was not full of petrol , then changed their mind. I’ve been in the motor business 52 years , never before experienced such poor quality and standards of service. Don’t take out their insurance on the car and they will try and damage you. Bad practice. My business had an account with Europcar for many years , with complete success. This wants stopping.”

Helpful Report

Posted 4 months ago

Europcar is rated 1.2 based on 272 reviews