I booked a car with Europcar UK and successfully applied a discount coupon — I even have a screenshot showing the discount clearly applied and reflected in the final booking price. Shockingly, upon returning the vehicle, the discount was quietly deducted from my deposit with no warning, no explanation, and in complete contradiction to what was shown at checkout. I reached out to customer service with full evidence (including a timestamped screenshot), only to be told “no coupon was applied” — a flat denial despite clear proof. Since then, I’ve sent follow-up emails and received no response whatsoever. As a customer recently made redundant, I find this treatment not only financially unjust, but in breach of basic consumer rights. I am now escalating the matter to Trading Standards, the Financial Ombudsman, and leaving this review to warn others. It’s outrageous for a large company to behave in such a dismissive and unethical manner. If you apply a discount with Europcar, make sure you take full screenshots — they may try to erase it later.