Well we hired a car through another agent and were sent a contract to pick up car from Europe Car Heathrow airport when we arrived it first started when he ask fr our Credit Card which we had to cancel card as we lost one card so we said we have a new virtual card which he did accept so we then produced a debit card the sales person needed to verify this with boss. this was approved then the sales person pushed and bullied us to upgrade the car as the corolla we hired would not be suitable to drive the distance we were travelling. He then started with the upgrade and then added car insurance and came in at over 3000.00 GBP so said did not mind spending a bit of cash for the upgrade so then he downgraded the car 3 times so we just went with the upgrade we then scrapped the insurance and just to get out the door So we ended up paying over 900 GBP all the sales person wanted was the upgrade so we give them a MINUS 5 stars as we had to drive to Manchester and we were haggling for an hour and all we wanted was to pick up the corolla and start our holiday which the sales person put damper on at the Airport but he didnt care he got the upgrade. WE WILL NEVER USE EURPOE CAR AGAIN BECAUSE OF THIS SITUATION WE WERE BULLIED INTO NOT HAPPY JAN Peter Perrior Australia