Europcar Reviews

Name: Europcar
Rating: 1.18

1.2 Rating 280 Reviews

4 %

of reviewers recommend Europcar

Company Reviews

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Metrics

1.2

Based on 280 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fredmercy347 At Gmail.com

Europcar 1 star review on 23rd March 2025

Anonymous

Europcar 1 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

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“Reserved a 7 passenger car in Dubai and upon arrival they told me that only thing they have is 5 passenger which offcourse would not work for me. Very bad customer service. the attitude was basically, take it or leave it. Do not rent from this company. It is cheap and comes with very bad service”

Helpful Report

Posted 4 months ago

“I booked a rental car through one of these broker platforms at Keddy at Frankfurt Airport. The person at the Europcar counter was aggressive and unfriendly. I can stand the usual attempts to push you into a more expensive rental, but this went far beyond: no car before the printed rental time - I had to wait 12 min. At rental time, no car was in the booked category, and the reservation was at the other terminal (which was a lie), so I had to wait by the counter for another 9 minutes. Finally, I got a car key, but it was unclear which floor or parking spot to find the car. So, I went back to the counter. My comment that I was tired from the flight and trying to rent a car for more than one hour was the tipping point. The guy lost his temper, pointing fingers and shouting at me... I have been waiting for a response from the customer care center for two weeks... Thanks, but I will, and you shouldn't use this service!”

Helpful Report

Posted 5 months ago

“I hired a vehicle before Christmas and upon returning it Europcar gave me back the deposit. I hoped that would be the end of it as the rental experience was not good and I felt ripped off. However, over 7 weeks later Europcar debited my bank account with a large amount of money without my knowledge or authorisation. Their customer services department is less than useless and not responding. Clearly Europcar is a company that cannot be trusted (and certainly not with your data and bank account details) so my advice is to avoid at all costs. If you have used Europcar before then clearly need to be vigilant and keep a close eye on your bank account for subsequent fraud transaction(s).”

Helpful Report

Posted 5 months ago

“Very bad when it comes to returning the money. I had a reservation which I had to change. Thay took full amount twice. Never return the money.”

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Posted 5 months ago

“Do not use them.They will inflate your insurance illegally.”

Helpful Report

Posted 6 months ago

“HORRIBLE EXPERIENCE. THEY ARE SCAMMERS AND SHOULD BE SHUT DOWN. ABSOLUTELY DO NOT BOOK WITH THEM, THEY WILL SCAM YOU AFTER THE FACT FOR SURE. CUSTOMER SERVICE IS HORRIBLE. THEY ABSOLUTELY DO NOT CARE ABOUT THE CUSTOMER. THEY JUST WANT TO STEAL YOUR MONEY. IF YOU MAKE THE MISTAKE OF BOOKING WITH THEM, THE BEST THING TO DO IS PUT A BLOCK ON YOUR CREDIT CARD AFTER YOU DROP OFF THE CAR SO THEY CAN'T CHARGE IT AFTER THE FACT.”

Helpful Report

Posted 6 months ago

“If I could leave 0 stars I would. Please, anyone reading this, do not book with this company, just pay a little extra and go elsewhere, it really is not worth the stess and hassle. Firstly, the guy at the desk of the rental was rude by usually I’d shrug that off. If only it was that easy. I agreed to pay €98 for a 1 day rental and they held a deposit of €398 which is part of the terms with the balance returned minus the cost of the rental. They only refunded me back €141 meaning I was over charged by €156 for a €98 rental! I called customer service and explained, they put me on hold and the line disconnected and they never called back. Called again and someone else says they can’t explain why I’ve been over charged and would investigate and call back in 7 days, they didn’t. I wrote an email of complaint because I was really unhappy which has been ignored for 2 months. I sent a follow up and wait another month and no response. I decide to call again and told I’m through to the wrong department and they’d transfer me, I get through to the next guy and he tells me I’ve called the wrong number and I need to redial. We are now 3 months later and I’m left wondering why I’ve been charged an extra €156 for a €98 rental. Absolute theft. And the customer service skills are worse than bad. Please go with someone else. It’s really not worth it.”

Helpful Report

Posted 6 months ago

“It’s about time someone eg the CEO read this. Checking the condition of your vehicle in daylight. Photos and video it. Is it a well used substandard vehicle via another source eg KEDDY via another broker supplier. The game begins. You take out full comprehensive damage insurance with broker. Arrive for car , they insist on desk of Europcar you need their insurance. You decide you have enough. Vehicle in dark given to you . Marked, scratched , damaged. 55.0000, kms. You are expecting better. Nothing done to car . In any way shape or form. Now manager wants 167 euros for a scratched plastic wheel trim . Which they purposely didn’t mark on the sheet upon delivery. Seeing the state of the car itself all wheel trims were smashed and had holes in 2 of them. Front valance under bumper ,hanging off. Paintwork scratches and damage all over. They even tried to say it was not full of petrol , then changed their mind. I’ve been in the motor business 52 years , never before experienced such poor quality and standards of service. Don’t take out their insurance on the car and they will try and damage you. Bad practice. My business had an account with Europcar for many years , with complete success. This wants stopping.”

Helpful Report

Posted 6 months ago

“I rented a car from this company, and my experience has been nothing short of frustrating and disheartening. Right from the start, I noticed that the car had scratches on it, which I didn’t cause. Despite having purchased premium insurance, which I thought would cover any potential issues, the company still charged me for these pre-existing scratches. It became clear to me that they were unfairly making customers pay for damages that were already on the car before the rental. Things didn’t improve after that. Not only was I unfairly charged for damages, but the company also withdrew money from my account late at night for what they claimed was a fine. To make matters worse, the money was taken from my account at 10:38 PM — outside business hours — with no prior notification. This feels intentionally deceptive, and it has left me questioning the company’s integrity. The problem is, they never provided any solid evidence of the violation. I’ve requested official documentation from the police, not just a receipt from Europcar, but so far, I’ve received nothing substantial. Throughout this ordeal, I’ve reached out several times in hopes of resolving the situation, but all I’ve received are generic, unhelpful responses such as "Your satisfaction is our priority, and we hope to continue to earn your trust." Clearly, these phrases mean nothing, as the company shows no real interest in actually addressing customer concerns. In conclusion, I’m deeply disappointed by how I’ve been treated. The company's practices are deceitful, lacking transparency, and dismissive of customer trust. I would strongly advise others to avoid this company at all costs.”

Helpful Report

Posted 6 months ago

“I deeply regret not researching Europcar before booking. This company is an absolute disaster, and any negative reviews you’ve read don’t even come close to describing how awful they are. Their customer service is shockingly incompetent, their processes are a joke, and they sneak in outrageous, unauthorized charges on your card. The pricing on their site is outright deceptive, riddled with hidden clauses designed to rip you off. Europcar is the epitome of shady business practices, and I genuinely hope this company shuts down permanently. Do yourself a favor and stay as far away as possible!”

Helpful Report

Posted 6 months ago

“I booked a car at least two months ago for my Puerto Rico trip, but they said that they ran out of cars and did not provide a car to me. They even refused to refund without providing the service.”

Helpful Report

Posted 6 months ago

“I hired a van from the Wallisdown, Dorset branch, and the experience was nothing short of infuriating. Almost immediately after driving off, the door sensor alarm started blaring non-stop. No matter how many times I opened and closed the door, the alarm wouldn’t shut off. I was on a strict schedule, so I had no choice but to deal with the unbearable noise for the duration of my rental. I didn’t mention it right away, but when I returned the vehicle, I reported the issue, only to be told that because I had already checked the van back in, I would need to contact Head Office. After numerous frustrating emails, Head Office’s response was to offer me a voucher for future use—as if I would ever consider renting from you again! To top it off, the voucher comes with the delightful note that I can't even use it to hire a van. How utterly ridiculous. The hours of distress caused by that incessant, faulty sensor left both myself and my passenger with searing headaches. As an act of goodwill, I’d expect at least some form of compensation, yet here I am, left with nothing but a sour taste in my mouth. You’ve completely failed to address the issue, and I won’t be returning. And as a side note, I booked for a 2-day rental but returned the van after just one day. Yet, somehow, the staff "forgot" to inform me that the price wouldn't reflect a full refund, not even close to half the cost. It's shocking how careless and dishonest this entire experience has been. BONUS ISSUE Low Oil Sensor Warning: To make matters worse, the low oil sensor also activated during my rental. This raises serious concerns about the vehicle’s roadworthiness and the quality of maintenance checks your fleet undergoes before being rented out to customers.”

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Posted 6 months ago

“Despite renting a fully insured car from Europcar switzerland , agreement number 50873110 with the highest insurance coverage, I faced a serious safety issue due to a faulty satnav that led me over a dangerous mountain route. When I called Europcar Assistance, they failed to respond. I had to involve the police, who sent emergency services to tow the car to safety, costing me 200 CHF. To my shock, Europcar refused to cover the towing charges and provided zero support throughout the ordeal. Extremely disappointing experience with no accountability or customer support”

Helpful Report

Posted 7 months ago

“My van was cancelled the night before I needed it. I had saved money to.pay for it, which I had paid for in advance and saved money for petrol. My refund would not be received until following week so therefore had no money to rent another. Absolutely disgraceful business ethics. Don't use them!”

Helpful Report

Posted 7 months ago

“I am extremely disappointed with my recent experience at Europcar in Oviedo. We were charged an unexpected Premium Package fee of €41.91/day, totaling €304.27 for six days—an add-on we neither requested nor were informed about. We pre-paid through a third-party site for the week. During our interaction at the Europcar Oviedo Bus Station office, the friendly representative never mentioned the additional Premium charge or offered the package. She asked if insurance covered us under my booking and credit card, and I confirmed yes. I signed the rental agreement assuming it reflected the additional services I requested, which included an extra driver, not this additional, unnecessary charge I never asked for. When I raised this issue with Europcar after we returned the car in good condition, they sided with their representative multiple times. They refused to acknowledge a misunderstanding might have happened in any way. This lack of accountability and unwillingness to recognize a mistake/misunderstanding is very disappointing. I had asked for a partial refund for the additional charge or a future Europcar rental credit. My third-party booking company felt bad about the situation with Europcar (you were double-charged?) and offered something as a consolation. Not one centimo from Europcar. As a loyal Europcar customer in the past, I expected better transparency and customer care for what I see as a one-time issue where we could find some agreement. I travel frequently worldwide, and other car rental companies, hotels, airlines, and third-party travel sites have been far more understanding and gracious. I will not be renting from Europcar again and recommend others exercise caution when reviewing their rental agreements at the pick-up location and dealing with this company.”

Helpful Report

Posted 7 months ago

“Worst car rental company. I booked a car through their own website (directly and not third party) and when I went to their office to collect the car l, they declined to give the car without explaining the reason. It was 11 pm and no other car rental companies were open so I can get another car. After a long journey this was the cherry on the cake. I have to pay for a taxi and wait under the rain for some time just because I trusted this company and not sure if they give a refund or not. Not suggested. DO NOT try this company. Waste of time and money.”

Helpful Report

Posted 8 months ago

“Terrible. Im out £1500. Booked in January, paid by credit card, paid credit card in full. Changed booking in July, reduced rental to a £400 car. Were emailed confirmation of change and that initial payment of £1500 would be refunded, and they took the new booking value of £400. No refund came through though. Have spoken with several members of the customer service, were told refund would be 10 days, then 28 days, then that no refund was due as it was a 'pre-payment'. Their own customer service team dont know the difference between a pre-payment (take funds) and a pre-auth (reserve funds). They have denied my credit card company the refund, so Ive lost £1500. Will never use them again, and will actively encourage anyone I meet to avoid using them.”

Helpful Report

Posted 8 months ago

“Worse car rental company. Leeds office is very unhelpful phone lines they don’t answer. Largely the generic line you are on hold for up to 30mins. Customer service there is non. Spoke to an adviser who told me it was my fault did not have the car on time for the 12th November as I did not answer the call. Firstly I was not aware I had received a call! No message left. Secondly when second call arrived I was on the phone already. Finally they have no customer car sorry is the smallest word. They have never used this. Until I spoke with complaints team who apologised for in convenience. It is now the 13th no car has been dispatched as request was closed by order.”

Helpful Report

Posted 8 months ago

“Very strange as this hire company sent me a text message 2 weeks after I had returned the car, claiming there was damage to the vehicle. Luckily I had taken a video of the condition of the car inside and out, and there was no damage when I left it at the dealership. A few days after I dropped the hire car at the garage, Europcar finally collected it and yet did not mention any damage, in fact they sent a video they took on collection and the car looks fine *although having compared their footage to mine, they had taken the video after driving it as the fuel gauge was slightly less than as I left it. The notification from Europcar was sent by text message and there is no option to reply. A call to their customer services ended up with someone in Morocco who refused to clarify what the damage apparently is, stating it is not relevant, they also refused to put me through to a supervisor or manager or arrange a callback from them. I felt entirely at the mercy of someone who simply told me they were investigating! Either this is a scam or Europcar are attempting to charge customers for unspecified 'damage' to vehicles, weeks after they are returned!”

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Posted 8 months ago

“Conned into buying insurance I already was covered forI would never hire a car with this company again. I thought they were a major company and reputable - I wish I’d read the reviews before booking! Booked a car in Cyprus via booking.com. I paid for optional full insurance to booking.com but when I arrived to pick up the car the counter staff said I should buy their extra insurance as the booking.com insurance was “misleading” and I was not actually covered for any excess payment. Had to decide there and then so agreed to pay the extra as I didn’t want to be liable for 900 euro excess if any damage occurred to the car. I realised afterwards that the counter staff had lied to me, as I was in fact fully covered, as I had initially assumed, the difference was that I would have to pay the excess and the insurance company would reimburse me. Europcar conned me into buying insurance I didn’t need because I was already insured for the risk for liability for an excess payment. They don’t care - just want to get as much money as possible from customers it seems. Also I booked a car with gps - but on pick up they told me it didn’t have gps . Otherwise the car was good and I had no problems with it on return. Customer service dealing with my complaint about deceiving me to make me buy insurance I already had was poor - it purportedly was dealt with my a human being, but it seemed to me more like a bot. Live and learn - never again will I use Europcar on future overseas trips.”

Helpful Report

Posted 8 months ago

Europcar is rated 1.2 based on 280 reviews