Europcar Reviews

Name: Europcar
Rating: 1.18

1.2 Rating 272 Reviews

4 %

of reviewers recommend Europcar

Company Reviews

Questions

Metrics

1.2

Based on 272 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fredmercy347 At Gmail.com

Europcar 1 star review on 23rd March 2025

Anonymous

Europcar 1 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

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“I rented a car from this company, and my experience has been nothing short of frustrating and disheartening. Right from the start, I noticed that the car had scratches on it, which I didn’t cause. Despite having purchased premium insurance, which I thought would cover any potential issues, the company still charged me for these pre-existing scratches. It became clear to me that they were unfairly making customers pay for damages that were already on the car before the rental. Things didn’t improve after that. Not only was I unfairly charged for damages, but the company also withdrew money from my account late at night for what they claimed was a fine. To make matters worse, the money was taken from my account at 10:38 PM — outside business hours — with no prior notification. This feels intentionally deceptive, and it has left me questioning the company’s integrity. The problem is, they never provided any solid evidence of the violation. I’ve requested official documentation from the police, not just a receipt from Europcar, but so far, I’ve received nothing substantial. Throughout this ordeal, I’ve reached out several times in hopes of resolving the situation, but all I’ve received are generic, unhelpful responses such as "Your satisfaction is our priority, and we hope to continue to earn your trust." Clearly, these phrases mean nothing, as the company shows no real interest in actually addressing customer concerns. In conclusion, I’m deeply disappointed by how I’ve been treated. The company's practices are deceitful, lacking transparency, and dismissive of customer trust. I would strongly advise others to avoid this company at all costs.”

Helpful Report

Posted 4 months ago

“I deeply regret not researching Europcar before booking. This company is an absolute disaster, and any negative reviews you’ve read don’t even come close to describing how awful they are. Their customer service is shockingly incompetent, their processes are a joke, and they sneak in outrageous, unauthorized charges on your card. The pricing on their site is outright deceptive, riddled with hidden clauses designed to rip you off. Europcar is the epitome of shady business practices, and I genuinely hope this company shuts down permanently. Do yourself a favor and stay as far away as possible!”

Helpful Report

Posted 4 months ago

“I booked a car at least two months ago for my Puerto Rico trip, but they said that they ran out of cars and did not provide a car to me. They even refused to refund without providing the service.”

Helpful Report

Posted 4 months ago

“I hired a van from the Wallisdown, Dorset branch, and the experience was nothing short of infuriating. Almost immediately after driving off, the door sensor alarm started blaring non-stop. No matter how many times I opened and closed the door, the alarm wouldn’t shut off. I was on a strict schedule, so I had no choice but to deal with the unbearable noise for the duration of my rental. I didn’t mention it right away, but when I returned the vehicle, I reported the issue, only to be told that because I had already checked the van back in, I would need to contact Head Office. After numerous frustrating emails, Head Office’s response was to offer me a voucher for future use—as if I would ever consider renting from you again! To top it off, the voucher comes with the delightful note that I can't even use it to hire a van. How utterly ridiculous. The hours of distress caused by that incessant, faulty sensor left both myself and my passenger with searing headaches. As an act of goodwill, I’d expect at least some form of compensation, yet here I am, left with nothing but a sour taste in my mouth. You’ve completely failed to address the issue, and I won’t be returning. And as a side note, I booked for a 2-day rental but returned the van after just one day. Yet, somehow, the staff "forgot" to inform me that the price wouldn't reflect a full refund, not even close to half the cost. It's shocking how careless and dishonest this entire experience has been. BONUS ISSUE Low Oil Sensor Warning: To make matters worse, the low oil sensor also activated during my rental. This raises serious concerns about the vehicle’s roadworthiness and the quality of maintenance checks your fleet undergoes before being rented out to customers.”

Helpful Report

Posted 5 months ago

“Despite renting a fully insured car from Europcar switzerland , agreement number 50873110 with the highest insurance coverage, I faced a serious safety issue due to a faulty satnav that led me over a dangerous mountain route. When I called Europcar Assistance, they failed to respond. I had to involve the police, who sent emergency services to tow the car to safety, costing me 200 CHF. To my shock, Europcar refused to cover the towing charges and provided zero support throughout the ordeal. Extremely disappointing experience with no accountability or customer support”

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Posted 5 months ago

“My van was cancelled the night before I needed it. I had saved money to.pay for it, which I had paid for in advance and saved money for petrol. My refund would not be received until following week so therefore had no money to rent another. Absolutely disgraceful business ethics. Don't use them!”

Helpful Report

Posted 6 months ago

“I am extremely disappointed with my recent experience at Europcar in Oviedo. We were charged an unexpected Premium Package fee of €41.91/day, totaling €304.27 for six days—an add-on we neither requested nor were informed about. We pre-paid through a third-party site for the week. During our interaction at the Europcar Oviedo Bus Station office, the friendly representative never mentioned the additional Premium charge or offered the package. She asked if insurance covered us under my booking and credit card, and I confirmed yes. I signed the rental agreement assuming it reflected the additional services I requested, which included an extra driver, not this additional, unnecessary charge I never asked for. When I raised this issue with Europcar after we returned the car in good condition, they sided with their representative multiple times. They refused to acknowledge a misunderstanding might have happened in any way. This lack of accountability and unwillingness to recognize a mistake/misunderstanding is very disappointing. I had asked for a partial refund for the additional charge or a future Europcar rental credit. My third-party booking company felt bad about the situation with Europcar (you were double-charged?) and offered something as a consolation. Not one centimo from Europcar. As a loyal Europcar customer in the past, I expected better transparency and customer care for what I see as a one-time issue where we could find some agreement. I travel frequently worldwide, and other car rental companies, hotels, airlines, and third-party travel sites have been far more understanding and gracious. I will not be renting from Europcar again and recommend others exercise caution when reviewing their rental agreements at the pick-up location and dealing with this company.”

Helpful Report

Posted 6 months ago

“Worst car rental company. I booked a car through their own website (directly and not third party) and when I went to their office to collect the car l, they declined to give the car without explaining the reason. It was 11 pm and no other car rental companies were open so I can get another car. After a long journey this was the cherry on the cake. I have to pay for a taxi and wait under the rain for some time just because I trusted this company and not sure if they give a refund or not. Not suggested. DO NOT try this company. Waste of time and money.”

Helpful Report

Posted 6 months ago

“Terrible. Im out £1500. Booked in January, paid by credit card, paid credit card in full. Changed booking in July, reduced rental to a £400 car. Were emailed confirmation of change and that initial payment of £1500 would be refunded, and they took the new booking value of £400. No refund came through though. Have spoken with several members of the customer service, were told refund would be 10 days, then 28 days, then that no refund was due as it was a 'pre-payment'. Their own customer service team dont know the difference between a pre-payment (take funds) and a pre-auth (reserve funds). They have denied my credit card company the refund, so Ive lost £1500. Will never use them again, and will actively encourage anyone I meet to avoid using them.”

Helpful Report

Posted 6 months ago

“Worse car rental company. Leeds office is very unhelpful phone lines they don’t answer. Largely the generic line you are on hold for up to 30mins. Customer service there is non. Spoke to an adviser who told me it was my fault did not have the car on time for the 12th November as I did not answer the call. Firstly I was not aware I had received a call! No message left. Secondly when second call arrived I was on the phone already. Finally they have no customer car sorry is the smallest word. They have never used this. Until I spoke with complaints team who apologised for in convenience. It is now the 13th no car has been dispatched as request was closed by order.”

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Posted 6 months ago

“Very strange as this hire company sent me a text message 2 weeks after I had returned the car, claiming there was damage to the vehicle. Luckily I had taken a video of the condition of the car inside and out, and there was no damage when I left it at the dealership. A few days after I dropped the hire car at the garage, Europcar finally collected it and yet did not mention any damage, in fact they sent a video they took on collection and the car looks fine *although having compared their footage to mine, they had taken the video after driving it as the fuel gauge was slightly less than as I left it. The notification from Europcar was sent by text message and there is no option to reply. A call to their customer services ended up with someone in Morocco who refused to clarify what the damage apparently is, stating it is not relevant, they also refused to put me through to a supervisor or manager or arrange a callback from them. I felt entirely at the mercy of someone who simply told me they were investigating! Either this is a scam or Europcar are attempting to charge customers for unspecified 'damage' to vehicles, weeks after they are returned!”

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Posted 6 months ago

“Conned into buying insurance I already was covered forI would never hire a car with this company again. I thought they were a major company and reputable - I wish I’d read the reviews before booking! Booked a car in Cyprus via booking.com. I paid for optional full insurance to booking.com but when I arrived to pick up the car the counter staff said I should buy their extra insurance as the booking.com insurance was “misleading” and I was not actually covered for any excess payment. Had to decide there and then so agreed to pay the extra as I didn’t want to be liable for 900 euro excess if any damage occurred to the car. I realised afterwards that the counter staff had lied to me, as I was in fact fully covered, as I had initially assumed, the difference was that I would have to pay the excess and the insurance company would reimburse me. Europcar conned me into buying insurance I didn’t need because I was already insured for the risk for liability for an excess payment. They don’t care - just want to get as much money as possible from customers it seems. Also I booked a car with gps - but on pick up they told me it didn’t have gps . Otherwise the car was good and I had no problems with it on return. Customer service dealing with my complaint about deceiving me to make me buy insurance I already had was poor - it purportedly was dealt with my a human being, but it seemed to me more like a bot. Live and learn - never again will I use Europcar on future overseas trips.”

Helpful Report

Posted 6 months ago

“AVOID at all costs. They scammed us out of $400 when they lied to us and told us that an additional driver costs £20/day when the actual cost per their policies is only £12 per day, with a maximum of £120. Also double charged us on multiple taxes and fees. BAD BAD BAD. Go to Enterprise/Alamo instead.”

Helpful Report

Posted 7 months ago

“Beware Europcar upgrades. I arrived at their Gatwick desk after a 12hr overnight flight, tired and jetlagged. I was subjected to the normal upgrade "hard sell" process and finally agreed what sounded like a good deal. Unfortunately , on final settlement a month later, I discovered I was quoted a base daily rate on the extras form excluding VAT and airport surcharge, which added nearly 40% to the price. At no time during the negotiation did Europcar warn me of this additional cost, but it seems that the estimated total cost appeared in the small print of my rental agreement. Europcar have rejected my complaints that I was misled in the price negotiation. I am left gbp165 out of pocket and Europcar have lost my (annual UK holiday) custom for good. Make sure you read their small print!!!!”

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Posted 7 months ago

“I normally only take the time to write positive reviews for exceptional experiences. However my family’s experience with Europcar France during our first visit to France last spring was bad enough that I feel obligated to warn future travelers. When planning our trip we were advised to make sure we ordered Navigation due to the frequent speed limit changes and France’s speed cameras. When arriving in Lille to pick up our vehicle I checked to ensure the Navigation system we included in our order was present in the vehicle as the vehicle type was changed from what we reserved. The counter person seemed unaware that we ordered Navigation but said he would take care of it. The Mitsubishi vehicle had front bumper damage and was pretty beat up. And we could not locate any Navigation system. We opted to use Maps from our phones as we were running late and couldn’t afford the time to go back to the counter to complain. We had an awful experience returning the car in Rennes as we had difficulty locating the garage entrance and no one could help us when we called Europcar. We were never told about the codes to be used to open the gate within the garage; fortunately we received assistance from an employee working for another car rental company and were able to avoid missing the train departure. Several months after returning home and in spite of doing our best to stay under the speed limit, we were ticketed via camera’s twice going 10 kmh over the speed limit driving through Normandy. Not knowing whether we were inadvertently speeding due to lacking Navigation and using Maps from our phones, we felt we had to pay the fine but insisted that Europcar correct the billing since they never provided the Navigation system yet still charged us. Multiple emails to Europcar have gone unanswered. When we considered whether to go with Europcar or select an American Rental car, the reviews for Europcar seemed good and their website was very easy to use. As a warning to future traveler, the website is all Europcar has. There is nothing behind it. The customer service is non-existent. They charge for services they don’t deliver. They don’t provide the car you reserve and there is no one you can call to get help or address any issues. They don’t care about their customers once they charge your credit card.”

Helpful Report

Posted 7 months ago

“Unethical Practices and Deliberate Money Extortion by Europcar My recent experience with Europcar was a textbook example of money extortion and intentional exploitation of loopholes. I booked online a car for two days, from 7:00 AM to 7:00 AM, expecting a straightforward rental and a "Guaranteed Price" as they said. Instead, I encountered a nightmare. First, I had to wait almost 20 minutes at the counter just to pick up the car because the staff were moving at a snail’s pace. It was almost 8AM when I left the parking lot. The same thing happened when I returned the car—I waited another 20 minutes while the agent took their sweet time, assisting other customers with no sense of urgency. I barely made it to my flight on time. The reason for this became clear when I received the invoice. Europcar had charged me for an extra day because I was 12 minutes "late" returning the car—a delay entirely caused by their agent’s deliberate slow service. It’s clear to me that this stalling was intentional, just to justify an additional, unauthorized charge. Dealing with customer service only made things worse. After several attempts to get a response, I was met with arrogance and a dismissive explanation that ignored the root of the issue: their agent’s intentional misconduct. It’s obvious to me that Europcar relies on these nasty, underhanded tactics to squeeze more money out of their customers. I am currently demanding a refund for this unjust charge. If it’s not resolved, I will take further steps to hold Europcar accountable. This includes contacting Europcar’s managing team directly, involving regulatory authorities, and bringing in journalists to expose these unethical practices. I will make sure our voices are heard until Europcar stops exploiting their clients through sneaky and deceptive behavior. Europcar, your reputation is at stake, and I won’t be backing down until this matter is resolved fairly. My experience is a warning to others: beware of these predatory practices that turn a simple car rental into a source of endless frustration. #Europcar #ScamAlert #CustomerRights #UnethicalBusiness #NeverAgain”

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Posted 7 months ago

“Acceptable_Park_2374 • 1m ago • Europcar is a total scam, You won’t get your car and if you did a prepayment, you won’t get your money back”

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Posted 7 months ago

“explanation why!Do not use Europcar for a car rental, booked a car with Europcar to use in Italy back in June 2024. They did r have the car I had pre-booked and didn’t really offer anything for compensation. Understand these things can happen, then was asked to pay a 100 Euro deposit for it, car was returned undamaged at the agreed day and time drop off . Was signed off approved everything okay….still waiting for my deposit refund of 100 Euro. Have emailed but nobody gets back to you and customer service doesn’t exist. No explanation given why I haven’t received my 100 Euro deposit. Do Not Use this company”

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Posted 7 months ago

“Rental car not serviced with warning sign throughout the trip. Wasted two hours to get help but of no help. October 2024 It’s the worst experience in my car rental. The whole event is very unpleasant and unacceptable. I won’t be their client for good and won’t recommend their business. The bad experience was two folds. It’s a lemon or junk MG and it took two hours to get assistant which was of no help. Time is essential on a road trip. The car was not checked nor serviced upon return from the previous client. This was agreed by the AA technician. After less than half hour drive, the warning sign came on and stayed on the dashboard while driving on a freeway. The warning stayed on for seven days in the entire trip. Even the red warning message “ maintain vehicle immediately” popped up on time to time. Needless to say, that’s a very bad feeling and uncomfortable with the entire drive about the safety and my critical time to reach the destinations. I was very concerned and pulled in a service area. It’s unbelievable that I’d to make seven calls to get someone who could really help by making a call to AA. The time wasted was 2 hours. The AA technician ran a diagnostic but found nothing. He did try to reset it but to no avail. He did find that the engine oil was at 1/4 of the dipstick. He added several quarts but the warning sign didn’t go away. He mentioned that it should be safe to drive. We didn’t have time to swap a car nor dealing with the pain dealing with Eurocar. Now you make your judgement before renting an eurocar car”

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Posted 7 months ago

“Thanks you so much (recoveryhacker101@gmailcom). for a job well done.”

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Posted 8 months ago

Europcar is rated 1.2 based on 272 reviews