“I’ll never forget how close I came to giving up before Robinson stepped in. I was overwhelmed and drained, but they met me with kindness, patience, and genuine care. took the time to understand my situation, offered clear solutions, and made sure I was never left in the dark. Their consistency and warmth made me feel supported like family. Looking back, I’m beyond grateful — their dedication didn’t just solve my problem; it restored my faith in true customer care.”
“Europcar of wel "Automaffia".Albufeira 12 januari 2026: Online auto gereserveerd en betaald met Visacard van mijn man.
Bij het ophalen van de auto moest ik de borg betalen met de Visacard. De kaart staat niet op mijn naam dus dat gaat niet door. Voorgesteld om de 300 euro cash of met bankkaart te betalen maar nee alles moet met de creditcard.
Er zit vijf man personeel waarbij de afwezigheid van “interesse in klant” opvallend is. Een week later is via de creditcard (waarmee ik geen borg mocht betalen ) wel 95 euro afgeschreven wegens “no show”.
Boos hierover, heb ik inmiddels 4 contactformulieren ingevuld en ben ik 3 weken verder. Op de site wordt verzekerd dat men binnen 7 dagen antwoord krijgt. Niemand heeft nog de moeite genomen om mij te contacteren.
Bij Europcar hebben ze geen klanten alleen creditcardnummers om die vervolgens te plunderen!!”
“My first and my last experience with Europcar happened in July 2025. I had booked a vehicle from Gatwick having used Booking.com to arrange hire, and paid additional costs for Insurances for CDW and TP also through Booking.com. Arrived at Gatwick early to find Europcar reception quiet so managed to complete all the documentation fairly easy. Advised the agent I did not require Insurances and provided physical evidence to say I had purchased through a third party. Only thing I did wrong here was not get written details the agent had seen and read my documentation. Should I really need that?
Pleased to say no hassle with vehicle, no hassle on drop off, however on my return to Canada I was hit with a $1,100 + charge. After various email exchanges, one area blaming another, I was told this was an Insurance charge! I disputed this through Europcar, and also through ADR (a dispute resolution company) both of which said I had signed a document which I had not. They asked for an electronic signature to cover expenses such as fines, violations etc. This signature was used on a document that I also had an "unsigned copy" of.
So therefore no attempt to refund these charges, not even an offer of a percentage, and basically a go away, we have your money and tough luck! As I said never again.
I can only say to people, be careful, both on what you sign, and what they are in fact miss selling you! Its fraud in all but name!”
“I paid €320 for a rental car - and all was fine (including the return and them giving me back my deposit).
Only I was charged an extra €100 fee for a booking I had made online which I could not cancel due to their website seemingly not being updated since the early 2000s and me being unable to login to delete it.
These fraudsters, instead of bringing this booking to my attention while I booked/paid in person at their office - they just deducted the extra charge 1 week after I returned the other car - stating "due to a no show" - "no show"? excuse me, I just paid you over €300.
Further, their customer service is horrible. You send an email, they acknowledge it with an auto reply, and then get back to you 3 weeks later, with insufficient info.
To anyone thinking about renting from this company (especially in Italy) - choose other rental companies.”
“Huge thanks to Michael and drew for being such a genuine source of support during a tough time. I didn’t just need answers—I needed reassurance, and they gave me both. Every step of the process was handled smoothly and thoughtfully. They took time to really understand my situation and never made me feel rushed or judged. You can tell they truly love what they do and care about people. I’m so grateful for their patience, professionalism, and heart.”
“Well we hired a car through another agent and were sent a contract to pick up car from Europe Car Heathrow airport when we arrived it first started when he ask fr our Credit Card which we had to cancel card as we lost one card so we said we have a new virtual card which he did accept so we then produced a debit card the sales person needed to verify this with boss. this was approved then the sales person pushed and bullied us to upgrade the car as the corolla we hired would not be suitable to drive the distance we were travelling. He then started with the upgrade and then added car insurance and came in at over 3000.00 GBP so said did not mind spending a bit of cash for the upgrade so then he downgraded the car 3 times so we just went with the upgrade we then scrapped the insurance and just to get out the door So we ended up paying over 900 GBP all the sales person wanted was the upgrade so we give them a MINUS 5 stars as we had to drive to Manchester and we were haggling for an hour and all we wanted was to pick up the corolla and start our holiday which the sales person put damper on at the Airport but he didnt care he got the upgrade. WE WILL NEVER USE EURPOE CAR AGAIN BECAUSE OF THIS SITUATION WE WERE BULLIED INTO NOT HAPPY JAN
Peter Perrior Australia”
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Europcar UK
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La majorité des auteurs d'avis ont été déçus par leur expérience dans son ensemble. Les consommateurs ont exprimé des préoccupations concernant divers aspects de leurs interactions avec l'entreprise. Les problèmes fréquemment soulevés concernent le processus de réservation, que beaucoup trouvent insVoir plus
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Garrido Hélène
ll y a 3 jours
mauvais accueil, détestable, frais nombreux après avoir rendu la voiture, qui n'ont jamais été justifiés malgré mes multiples relances par mail et par téléphone, puis plus de réponse du tout... du vol... Voir plus
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Elisabeth CONNESSONS
18 août 2025
Nous avions réservé et payé pour un petit véhicule pour 9h n'ayant pas encore les horaires exacts du vol. Nous sommes arrivés à l'aéroport à 12h30. Lors de la réservation j'avais bien vérifié que le... Voir plus
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ALBERT GOMEZ
1 mars 2025
Des escrocs. Location d un véhicule en ligne pendant 4 jours.. surprise d une caution de 250 euros à l arrivée... et restitution seulement de la moitié... motif inconnu .... service client contacté ,... Voir plus
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Philippe
Actualisé le 29 mars 2023
Quelques kilomètres après avoir pris la voiture à Europcar UK Heathrow j'ai constaté qu'il n'y avait pas de liquide pour le pare-brise. Un de mes neveux qui avait loué chez Europcar UK à Aéroport de... Voir plus
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À propos de l'entreprise
Véhicules & transport
Informations provenant de diverses sources externes
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.
Coordonnées de contact
James House, 55 Welford Road, LE2 7AR, LEICESTER, Royaume-Uni
0371 384 0235
www.europcar.co.uk
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Laurent B
5 avis
Actualisé il y a 3 jours
It's false, cheaper than the others because of the extra charge.
-1 hour wait to get the car.
- Bad car. Not comfortable how the responsables of Europcar choose their cars?
- No answers from the help desk, just wait we are studuying your case but without alert me they take the money from my credit card.
-They have a lot of extra charges in the contract. For my part, they forwarded an email from the English administration and charged me 50 euros. If you are lucky enough not to have a speck of dust, then you can rent good luck. But if you drive for more than a day, you will most likely have extra charges (ask the contract before to sign it after it is too late because you have paid).
Avoid renting from Europcar. Company losing profit. I should have looked at the reviews before, it's my fault.
Next time better to take the train + taxi or VTC less expensive than Europcar.”
“I recently rented a car from Europcar in Edinburgh. I arrived from Canada at 7 am in the morning after a very long flight. The service person was very friendly but had a very heavy Scottish accent. I could only make out about 1/3 of what she said. She said the car insurance would be 50 pounds a day, and I signed a form consenting to purchasing the rental insurance. Little did i realize that the entire insurance cost for 10 days would be 1700 pounds. This is a ridiculous amount to pay for car insurance. In fact, it is more than what I pay for an entire year for my car in Canada. This practice is deceitful and fraudulent since I did not know what I was getting. I wrote two emails to the company head office. The answer I received was less than satisfactory and left me with a bitter taste for this company. My recommendation: DO NOT RENT A VEHICLE FROM THIS COMPANY. THEY ARE DECEITFUL.”
“Summary: Will Charge You an Arm and a Leg for Preexisting Faint Scratches that do not Show up in Photos
Terrible customer service from the start—they barely answered any of my questions, but did try very hard to sell me high-profit insurance. When I returned the car, a staff member pointed out a very faint scratch on the front rim and claimed I was responsible. The scratch was so subtle, it was only visible at certain angles and didn’t show up in photos, so I had no way to prove it was preexisting. I refused to sign their report, took a few photos, and left.
Two weeks later, I received an invoice for €487—an amount that could replace all four rims.
My advice: (1) Avoid this company, (2) Take detailed photos/ videos both when picking up and returning the vehicle.
Below is my final email exchange with them. It might be helpful if you ever find yourself in a similar situation. Two days after I submitted this letter, they voided the case against me.
==========
Subject: Follow-Up Regarding Damage Claim – Request for Supporting Documentation
Dear Sir/Madam,
I am writing to summarize our previous email correspondence, based on U.S. Eastern Standard Time:
April 22, 2025: I returned the rental vehicle.
May 5, 2025: You notified me of alleged damages.
May 5, 2025: I requested photos of the damaged wheels and tires.
May 13, 2025: I sent a follow-up request for the photos, as I had not received a response.
May 14, 2025: You responded, but no photos were provided.
May 14, 2025: I again requested the photos, as they were not included in your response.
May 15, 2025: You sent invalid HTML files, but no photos.
May 15, 2025: I followed up again, requesting the photos.
May 16, 2025: You sent more invalid HTML files; no photos were included.
May 20, 2025: You sent me an invoice.
May 27, 2025: I sent you photos I had taken when returning the vehicle, clearly showing that both front tires and wheels were intact and undamaged. I also requested an explanation and justification for your damage claims.
May 28, 2025: I followed up again, asking you to respond to my previous email.
Unfortunately, I must remind you that you have yet to provide a valid response to any of my requests. For clarity, I am restating my requests below:
Damage Evidence:
You claimed that the front tires and wheels were damaged. However, the attached photos I took at the time of return clearly show that both the tires and wheels were in normal and undamaged condition. If you disagree, please provide a detailed explanation along with clear photographic evidence supporting your claim.
Supporting Documentation:
To substantiate your claims, please provide the following:
(a) A detailed damage report as a separate document.
(b) A repair estimate issued by a third-party repair facility.
I appreciate your prompt attention to this matter and look forward to your response.”
“They did not have the car we reserved when we got there, a smaller electric sedan. Instead they gave us a BMW X3 gas suv. Only option... It cost us double the price plus having to add fuel ended up costing us a lot more. Then the agent said the insurance we bought from Expedia was not valid and we would need to buy insurance from Europcar. Worst experience ever... DO NOT USE EUROPCAR... no responces from anyone as I try to recoop some of the money spent on this.”
“We rented a car through Expedia to get a car in Sorrento Italy. We picked up the car at 6 pm and parked to overnight in a garage. The next morning we drove 3.5 hours to Rome without incident. When we arrived at the airport, the agents refused to inspect the car in our presence. An hour later, they sent an email stating we returned the car with damage. We suspected fraud and took a video of the car before we left but Europcar still maintains there is damage. This is a fraudulent company. They made up the damages and I have a video to prove it. I will be suing them but want everyone to be aware of their scams”
“We rented a car through Expedia to get a car in Sorrento Italy. We picked up the car at 6 pm and parked to overnight in a garage. The next morning we drove 3.5 hours to Rome without incident. When we arrived at the airport, the agents refused to inspect the car in our presence. An hour later, they sent an email stating we returned the car with damage. We suspected fraud and took a video of the car before we left but Europcar still maintains there is damage. This is a fraudulent company. They made up the damages and I have a video to prove it. I will be suing them but want everyone to be aware of their scams”
“DON'T book your hire car with Europcar!! I was charged for a non-existent scratch after jointly inspecting the car with their representative and being told all was fine 😡
Europcar have previously been investigated by the UK Competition and Markets Authority (CMA) for similar post-rental billing practices, including charging customers for damage without proof of repairs.”
“I booked a car with Europcar UK and successfully applied a discount coupon — I even have a screenshot showing the discount clearly applied and reflected in the final booking price.
Shockingly, upon returning the vehicle, the discount was quietly deducted from my deposit with no warning, no explanation, and in complete contradiction to what was shown at checkout.
I reached out to customer service with full evidence (including a timestamped screenshot), only to be told “no coupon was applied” — a flat denial despite clear proof. Since then, I’ve sent follow-up emails and received no response whatsoever.
As a customer recently made redundant, I find this treatment not only financially unjust, but in breach of basic consumer rights.
I am now escalating the matter to Trading Standards, the Financial Ombudsman, and leaving this review to warn others.
It’s outrageous for a large company to behave in such a dismissive and unethical manner. If you apply a discount with Europcar, make sure you take full screenshots — they may try to erase it later.”
“Beware of Europcar in Vilamoura if thinking of hiring a vehicle. They give you a different/lower level of car from the one you book and pay for online, they keep your deposit for 10 days and have taken a random unauthorised amount from our account for no reason. No complaints book and after complaining by email they just replied with
‘We do not agree with your complaint and are allowed to do these things’.
Never again - Do not use them”
“Someone dropped one of their cars off in my drive, they have been extremely unhelpful in getting it removed. It’s been in my drive all weekend certainly doesn’t look like they want it back!!!”
“Working with Fred Mercy was a game changer. They earned my trust quickly with their professionalism and results. If you need someone dependable for fund recovery, look no further.”
“I rented a vehicle from Europcar Autovermietung, Linz on April 15, 2025, and returned it on April 16 at 08:00. At the time of return, the staff confirmed that there were no issues with the car.
However, weeks later, I received a damage report claiming scratches that were already present when I picked up the car. I provided photo evidence taken at pickup clearly showing the pre-existing damage.
Despite this, I was sent a bill for two separate damage incidents, each charged under the franchise, totaling double the deductible. This was never explained during the return and feels entirely unjustified.
I contacted their customer service (Schadenservice and Marko Tawdrous), but their response was dismissive and blamed a “clerical error” in the original letter.
I trusted Europcar Linz to handle the rental professionally, but this experience left me extremely disappointed. I would caution others to document everything with photos and be very careful with this location.
I will not be using Europcar again and plan to escalate this issue further.”
